Customer Service Rep, Logistics

Job Title: Customer Service Rep, Logistics

Job Description

The Customer Service Rep, Logistics provides essential clerical, administrative, and order management support across multiple departments, with a focus on logistics, supply chain, and financial documentation. This role ensures accurate order processing, timely invoicing, and well-organized records while collaborating closely with sales, account management, and warehouse teams in a family-oriented environment.

Responsibilities

• Provide clerical and administrative support across multiple departments to ensure smooth daily operations.

• Capture customer orders accurately and enter purchase orders into the ERP or order management system.

• Send order confirmations to customers and ensure all details are accurate and complete.

• Prepare and send invoices in a timely manner, assisting with invoice review as needed.

• Maintain organized digital and physical filing systems for administrative, financial, and logistics documentation.

• Handle written communication with customers, vendors, and internal staff in a professional and timely manner.

• Prepare reports, spreadsheets, forms, and other documentation to support operational and financial activities.

• Assist with departmental projects and continuous improvement initiatives as assigned.

• Verify product details, pricing, and delivery requirements for all customer orders.

• Provide updates and confirmations regarding order inquiries to customers and internal stakeholders.

• Work closely with Sales and Account Management to resolve order discrepancies and issues.

• Match required documents such as purchase orders and shipping records to support accurate invoicing and recordkeeping.

• Perform financial data entry and support month-end activities by maintaining accurate and organized financial documentation.

• Assist with documentation related to warehouse and logistics activities, including product movement and order status.

• Update records related to product movement, order status, and operational data in the appropriate systems.

• Coordinate with warehouse personnel to ensure documentation is accurate, complete, and up to date.

• Support general inventory tracking and receiving documentation as needed to maintain accurate inventory records.

• Perform any other duties assigned by management to support logistics, supply chain, and administrative functions.

Essential Skills

• 1-2+ years of strong administrative experience, preferably supporting logistics or supply chain functions.

• Proficiency with Microsoft Excel, including use of basic formulas.

• Experience with material management systems and/or ERP systems; SAP experience is a plus.

• Strong data entry skills with a high level of accuracy and attention to detail.

• Experience in order management, including entering orders and managing purchase orders.

• Familiarity with invoicing processes and related documentation.

• Proficiency with Microsoft Office applications, including Excel and other standard tools.

• Strong organizational and time management skills with a sense of deadline urgency.

• Good verbal and written communication skills for interacting with customers, vendors, and internal teams.

• Strong analytical and problem-solving skills to resolve order, documentation, and process issues.

• Customer service skills to provide clear updates and support to internal and external stakeholders.

• High school diploma or equivalent education.

• Detail-oriented approach to handling documentation, records, and operational data.

Additional Skills & Qualifications

• Experience in the logistics industry is a plus.

• Supply chain experience or exposure to logistics operations is preferred.

• Experience with SAP or similar ERP systems is considered an advantage.

• Experience with inventory tracking, receiving documentation, or warehouse documentation is beneficial.

• Experience with Excel databases or working with structured data in spreadsheets is helpful.

• Vendor management or customer service experience in an administrative or operations environment is an asset.

Work Environment

This role operates in a professional, office-based environment that supports logistics and supply chain operations. Standard hours are Monday through Thursday from 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to approximately 2:00-2:30 p.m., with a half-hour lunch break. The position may be structured as either a part-time role at approximately 32 hours per week or a full-time role at around 40 hours per week, depending on business needs. You will work extensively with Microsoft Excel, ERP systems such as SAP, and other standard office software to manage orders, documentation, and financial records. The culture emphasizes a family-oriented, supportive environment, with the potential for contract extensions or transition to a permanent position for strong performers.

Job Type & Location

This is a Contract to Hire position based out of Moncks Corner, SC.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moncks Corner,SC.

Application Deadline

This position is anticipated to close on May 21, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on jobs.institutedata.com (%View email address on jobs.institutedata.com) for other accommodation options.