Donation and Transportation Assistant Manager

Job Description

Job Description

Goodwill Industries of Hawaii, Inc.

Job Title: Donation and Transportation Assistant Manager

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Donation and Transportation Assistant Manager at Goodwill Industries of Hawaii, Inc. oversees all donated goods operations within the Retail Operations division. Reporting to the Assistant Director of Logistics, the Donation and Transportation Assistant Manager directs and coordinates Attended Donation Center (ADC) sites, manages staff, organizes collection events, and tracks operational data and reports. This role is responsible for developing and executing plans to meet established goals and objectives with minimal supervision. In addition, the Donation and Transportation Assistant Manager supervises Transportation Department operations, ensuring efficient coordination of activities through direct leadership or delegation to subordinate employees, along with performing other assigned duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Oversees all donated goods operations with minimal supervision
• Manages personnel and Attended Donation Center (ADC) sites
• Coordinates community collection events
• Tracks operational data and prepares reports
• Develops and implements plans to meet goals and objectives
• Directs and coordinates Transportation Department activities
• Supervises staff directly or through subordinate employees
• Performs additional duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum two years of college plus related supervisory experience in operations management and customer service, or an equivalent combination of education and experience
• Demonstrated ability to supervise a large staff in customer service, processing, transportation, and/or facility maintenance operations (preferred)
• Ability to work independently with strong verbal and written communication skills
• Capable of explaining organizational mission and donation policies to the public
• Skilled in resolving customer complaints effectively
• Proficient in Microsoft Office, Internet, and email software

CERTIFICATES, LICENSES, REGISTRATIONS

• Periodic travel required
• Valid driver’s license with clean traffic abstract
• Access to an insured vehicle with current safety inspection and registration

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, use hands, reach, and communicate (talk/hear)
• Frequently required to stoop, kneel, crouch, or crawl
• Occasionally required to climb or balance
• Must regularly lift/move up to 25 lbs and frequently up to 50 lbs
• Requires close, distance, peripheral vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to wet/humid conditions and moving mechanical parts
• Frequently exposed to high or precarious places, fumes, airborne particles, and outdoor weather conditions
• Occasionally exposed to toxic or caustic chemicals and risk of electrical shock
• Work environment typically has a loud noise level

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.