Service Operations Manager (Commercial HVAC)

Overview We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. We are committed to delivering exceptional service and innovative solutions to our clients, focusing on quality and customer satisfaction. Our team collaborates to ensure smooth operations and successful project execution. As a mid-sized company, we value our employees and provide a supportive work environment that fosters professional growth, competitive compensation, and comprehensive benefits. Responsibilities Lead day-to-day operations of the Service Department, improving workflow, coordination, and overall efficiency. Assess current systems and workflows to identify inefficiencies and develop processes that enhance execution and visibility. Oversee WIP management, ensuring timely documentation, billing, and job closeout while monitoring trends and identifying areas for intervention. Provide leadership to the Service Coordinator function, optimizing team structure and performance through mentorship and development. Collaborate with finance and operations teams to develop service-specific financial and operational reporting, ensuring alignment with department goals. Drive continuous improvement initiatives by receiving feedback from various stakeholders and adapting processes as needed. Qualifications 5+ years of operational leadership experience, preferably in service industries such as construction, HVAC, or plumbing. Experience leading support or operations teams in a fast-paced service environment. Strong understanding of workflow management, process improvement, and operational accountability. Proficient in financial reporting and billing processes, with strong systems aptitude and experience with ERP platforms and reporting tools. Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a related field (preferred). Experience with BuildOps (a plus). Benefits Competitive pay ($130k-$170k DOE). Health, dental, and vision insurance. Company paid life insurance. Paid time off/ Holidays. Retirement savings. Equal Opportunity and Privacy Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on these categories. Information collected as part of a candidate profile and applications is subject to Jobot\'s Privacy Policy. #J-18808-Ljbffr Jobot