Consumer Care Coordinator

Consumer Care CoordinatorDesire Home Care, Inc. is seeking a reliable and compassionate Consumer Care Coordinator to join our team in Riverside, California. This is a full-time, hourly position in the homecare field. As a Consumer Care Coordinator, you will be responsible for providing exceptional customer service and support to our clients, their families, and caregivers. This individual contributor role requires strong communication skills, attention to detail, case management, and a commitment to upholding our company's values and standards.Compensation & Benefits:Daily pay: Access your earned wages the same day you work!Medical, Dental, Vision401K with 4% matchPaid VacationPaid Sick TimePromotion OpportunitiesCompany DiscountsPaid TrainingFirst Time Home Buyer Program AssistanceResponsibilities:Know and understand the vision, values, and goals of Desire Home CareServe as the primary point of contact for clients, their families, and caregivers, ensuring their ongoing satisfaction with our servicesSchedule and coordinate service schedules between clients and caregivers by working on utilization dailyConduct follow up communication with clients and caregivers regarding client care plans or service inquiriesMaintain accurate and up-to-date records of client & caregiver information, schedules, and services in the agency's EMR systemWork closely with our team of caregivers to ensure the delivery of high-quality care by monitoring their work performance and addressing areas of growth opportunitiesRespond promptly and effectively to all client & caregiver questions, concerns, and complaintsCollaborate with agency referral sources as neededConvey outbound messages with a focus on professionalism, emphasizing thoughtful word choice, grammatical accuracy, and a tone that reflects emotional intelligenceProactively identify and address potential issues before they arise per company policiesAssist with various administrative and clerical tasks to support the overall operation of the agencyDemonstrate proficiency in learning agency policies and procedures to ensure compliance and effective monitoringFoster dialogue with supervisor(s) by sharing ideas or posing questions aimed at improving servicesRequirements:High school diploma or equivalent required; associate's or bachelor's degree in social services and/or healthcare-related field preferredMinimum of 2 years of experience in a case management and/or scheduler role, preferably in a homecare settingExcellent communication and interpersonal skillsAbility to multitask and prioritize effectively in a fast-paced environmentProficient in typing, Microsoft Office, and electronic medical records systemsValid driver's license and reliable transportationBusiness casual attireNegative TB test within 30 days of hireCPR & First Aid certificate within 30 days of hireBilingual (English/Spanish)Work Schedule:Monday-Friday, 8:30A-5:30POccasionally weekends as needed for company eventsEEOC Statement: Desire Home Care, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, age, disability, or veteran status. We are committed to providing a work environment free of discrimination and harassment and promoting a culture of diversity and inclusion. Desire Home Care