Care Management Coordinator

Care Management Coordinator

The Care Management Coordinator is responsible for supporting outpatient (ambulatory) care management activities by coordinating patient care services, facilitating communication between patients and providers, and ensuring timely access to appropriate healthcare and community resources. This role assists in care coordination for patients with acute, chronic, and complex conditions, supports transitions of care, and promotes patient engagement and adherence to care plans.

The Care Management Coordinator works collaboratively with providers, nurses, social workers, case managers, and interdisciplinary teams to improve patient outcomes, close care gaps, reduce avoidable emergency department utilization and hospital readmissions, and enhance the overall patient experience within outpatient settings.

Minimum & Preferred Qualifications

Education/Training

Minimum: High School diploma or equivalent required.

Preferred: Associate's degree or higher in healthcare administration, nursing, public health, social services, or related field. Certification as a Medical Assistant or Care Coordination certification.

Experience

Minimum: At least two years of experience in healthcare coordination, care management support, medical office operations, or related healthcare setting.

Preferred: Experience in ambulatory care, outpatient care coordination, managed care, or population health programs. Experience working with Medi-Cal, Medicare Advantage, or managed care populations in California. Experience using electronic health records and care management platforms.

Skills, Knowledge & Abilities

Strong organizational and time management skills. Excellent interpersonal and communication skills. Ability to communicate effectively with patients, providers, and interdisciplinary teams. Knowledge of outpatient care coordination processes and healthcare delivery systems. Ability to manage multiple priorities and meet deadlines. Proficiency with electronic health records and computer applications. Understanding of chronic disease management and preventive care practices. Knowledge of community resources and social service programs. Ability to maintain confidentiality and handle sensitive information appropriately. Ability to work independently and collaboratively within a team environment. Ability to identify issues and escalate appropriately to ensure patient safety and continuity of care.

Physical, Mental & Environmental Requirements

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Primarily sedentary work in an office or clinical setting; prolonged sitting and frequent use of computers, keyboard, and telephone. May require occasional standing, walking, or local travel to clinic locations. Ability to lift up to 20 pounds occasionally. Visual and auditory acuity required to review documentation and communicate effectively.

Pay Range

$26.00 - $29.00 / hourly