Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN – WALK-UP TECH BAR

Location: Middletown, NJ 07748

Job Type: 12+ Month Contract | Possible Conversion

Pay: Up to $26/hr W2

Benefits: No benefits or PTO included

Schedule: Onsite | Business Casual

Work Authorization: USC/GC (W2 Only)

**3rd party resumes will not considered. Local candidates only**

JOB SUMMARY

We are seeking a Desktop Support Technician to provide onsite IT support through a walk-up Tech Bar in Middletown, NJ. This role will troubleshoot and resolve hardware and software issues across Windows, macOS, Android, and iOS devices while providing a high level of customer service to employees.

The ideal candidate has strong hands-on desktop support experience, excellent troubleshooting skills, and the ability to work effectively in a fast-paced, customer-facing environment.

RESPONSIBILITIES

• Provide onsite desktop and field support through a walk-up Tech Bar, including installation, repair, configuration, and maintenance of IT equipment.
• Troubleshoot and resolve hardware and software issues involving Windows, macOS, Android, and iOS devices.
• Diagnose complex desktop, hardware, software, and peripheral issues and coordinate escalations when needed.
• Assist users with technology questions and provide guidance on proper operation and maintenance of systems and equipment.
• Deliver professional, timely, and customer-focused technical support while balancing multiple priorities.
• Document user information, reported issues, troubleshooting steps, and resolutions accurately.
• Identify recurring technical issues and assist with analyzing trends and potential solutions.
• Escalate unresolved issues to the appropriate technical teams for additional testing and follow-up.
• Maintain accurate IT asset and inventory records, including equipment and parts transactions.
• Communicate technical information clearly to users with varying levels of technical knowledge.
• Work collaboratively with the IT support team to meet productivity, service, and customer satisfaction goals.

REQUIREMENTS

• High school diploma or GED.
• 3+ years of desktop, field, or onsite IT support experience.
• Hands-on experience supporting corporate hardware, software, peripherals, and mobile devices.
• Strong knowledge of computer hardware and software troubleshooting.
• Experience supporting Windows and macOS environments.
• Familiarity with Android and iOS devices.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues while maintaining a professional and empathetic approach.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to lift up to 45 pounds.
• Must be authorized to work in the United States.

WORK ENVIRONMENT

• Onsite office environment with a customer-facing walk-up Tech Bar.
• Business casual dress environment.
• Frequent interaction with employees and end users requiring technical assistance.