Customer Service Manager

# Customer Service ManagerComplete Staffing SolutionsTyngsboro, MA, United StatesOn-site### Responsibilities? Responsible for providing overall direction and leadership to the internal customer service team. ? Manage all aspects of customer service process including quotes, sample requests, order acceptance & acknowledgements. ? Prepare quotes and proposals in response to customer requests. ? Work directly with customers to process orders, resolve order issues and send order acknowledgements. ? Enter order information and maintain customer database in Microsoft Great Plains ERP System. ? Obtain customer information required for order placement, refunds or exchanges. ? Manage internal quote & product sample database. ? Field customer inquiries and forward to appropriate department. ? Follow up with customers on quotations for order placement. ? Work with other department managers to resolve customer related issues. ? Perform other customer service related duties as directed by management. Required### Skills? Minimum of 5 years’ experience in a Customer Service Role ? Minimum 3 years’ experience in a Managerial Role ? Have a pleasant and professional demeanor. ? Strong Communications skills ? Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions. ? Proficient with Microsoft Office (Word, Excel & Outlook) ? Experience with Microsoft Dynamics is a plus. ? Experience in the Electronics Industry is a plus ? A.S or B.S degree in a relevant field is a plus.### Benefits? Paid Time Off ? Excellent Health & Dental Plan ? 401K Plan with Match ? Short & Long term Disability ? Bonus Potential ? Paid Holidays ? Multiple Employee Appreciation Events Throughout the Year #J-18808-Ljbffr