Customer Service Representative - Call Center

Customer Service Representative

Peopleshare has an opening with a beauty/makeup client for a Customer Service Representative in Runnemede, NJ. Candidates must have previous Customer Service Representative experience within a call center environment to be considered. Location: Runnemede, NJ 08078 Duration: 3 month contract-to-hire Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay: $19-21/hr

The customer service representative is responsible for providing effective customer service for internal and external customers. Using excellent knowledge of our company's products and programs as well as communicating effectively with team members within the Customer Service Representative.

Responsibilities:

• Provide accurate information to process any incoming calls for a customer placing an order in a call center atmosphere.
• Update any customer changes associated with the account name, address, deliveries or shipping.
• Work directly with the credit/billing department answer questions or concerns regarding the customer's billing inquiries.
• Assist the customer with any UPS/FedEx shipping/tracking question or concerns
• Assist customers with any returns or order discrepancies.
• Record details and inform your manager of customers 'concerns regarding any shipping discrepancies lost/missing or damaged items.
• Provide customers with information about product knowledge, current promotions or inventory updates.

Required skills:

• Teamwork
• Informing Other
• Process Improvement
• Problem Solving
• People Skills: Phone Skills
• Verbal Communication
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple priorities and meet deadlines
• Deep understanding of company products and services
• Establish and monitor production standards and adherence with policies
• Identifying root causes of customer problems and implementing solutions.
• Collaborating with other departments to resolve cross-functional customer issues

Essential job functions and responsibilities:

• Sales order entry
• Listening
• Multi-tasking
• Documentation skills
• Possess general knowledge of an office environment and tasks associated with such.
• Computer Proficiency with MS Excel/Word, Outlook,
• Must possess exceptional written and verbal communication skills.
• Able to strike the appropriate balance between advocating for the customer and Ethos wellbeing. Works for win-win outcomes.
• Responsive and consistently follow-up with internal and external customers and keep promises.