Mail/Copy Center Specialist

Mail/Copy Center Specialist

Springfield, IL

Horace Mann is seeking a dependable and detail-oriented Mail/Copy Center Specialist to support critical mail, print, and document production operations. This role is responsible for ensuring timely, accurate, and cost-effective processing of company mailings, print requests, and shipping activities while maintaining high-volume production equipment.

The ideal candidate thrives in a fast-paced environment, enjoys hands-on work, and takes pride in delivering high-quality service to internal business partners across the organization.

Key Responsibilities

Mail & Print Operations

• Consult with business units to identify the most efficient and cost-effective solutions for large mailings, printing projects, and postage processing.
• Receive and fulfill Marketing Portal orders, including printing, packaging, and shipping materials using FedEx services while determining the most appropriate shipping method.
• Process Contact Center and Underwriting requests by printing, assembling, metering, and mailing required documents.
• Process electronic Add Car requests, meter mail, and prepare items for pre-sort mailing services.
• Ensure all mail and print requests are completed accurately and within established service standards.

Equipment Operation & Maintenance

• Operate and maintain Copy Center and Mail Center equipment, including:
• High-speed color and black-and-white printers
• Commercial cutters
• Commercial hole punch equipment
• Commercial folders
• Mail inserters
• Postage meters
• Monitor equipment performance and coordinate maintenance or repairs as needed to minimize downtime.

Reporting & Administrative Support

• Provide Financial Reporting with postage allocation information for postage meters and pre-sort mailing expenses.
• Create and maintain reports using Microsoft Office applications, including Excel and Word.
• Monitor, track, and report mail and print volume trends to management.
• Assist with budgeting activities by providing operational data and reporting insights.

Customer Service & Operational Excellence

• Provide exceptional support to internal business partners by ensuring requests are completed accurately and efficiently.
• Maintain accuracy when matching records, processing documents, and handling sensitive business materials.
• Identify opportunities for process improvements that increase efficiency and reduce costs.

Qualifications & Experience

Required

• High School Diploma or GED.
• Strong attention to detail and accuracy.
• Ability to create and maintain reports using Microsoft Word and Excel.
• Ability to lift, push, and pull up to 50 pounds at waist level and overhead.

Preferred

• 2–3 years of practical experience in mail operations, printing, scanning, inserting, or document production environments.
• Proven knowledge of printers, inserters, postage meter equipment, and related mailroom technologies.
• Experience working in a high-volume print and mail processing environment.

Additional Information

• Demanding office environment with significant daily production activity.
• Very limited travel, primarily to local post office locations and occasional training sites.
• Must maintain an acceptable driving record (Motor Vehicle Record checked annually).

Pay Range:

• $16.59 - $22.28/hr.

Salary is commensurate to experience, location, etc.