Patient Appointment Services Specialist - Radiology - Limited Tenure

Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities This is a Limited Tenure position that has been approved for an approximate end date of 7/1/2028 , that may have the possibility of turning into a regular position. The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This involves gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff, and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Specialist navigates multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient-related activities, including electronic communication, is critical. This role requires flexibility, which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit, and business need. Hours may vary and additional time or overtime may be required to meet workload requirements. Qualifications High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler, or retail/service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to troubleshoot, problem-solve, and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow-through. There must be a demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication. Must have strong keyboarding and computer skills and demonstrate basic understanding of insurance terminology. Compensation Compensation range is $21.55 - $30.22 per hour. The vacancy is not eligible for sponsorship, and no are offered to sponsor or transfer visas for this position. Schedule Full Time. Monday-Friday, 8:00-4:30. Onsite training required, then hybrid options pending department approval. Hybrid position must be located within 100 miles of the Rochester Mayo Clinic campus for occasional onsite expectations based on business needs. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. #J-18808-Ljbffr