Assistant Community Manager

Job Description

Job Description

What You'll Do

As the Assistant Community Manager, you'll partner with the Community Manager to oversee the day-to-day operations of a busy apartment community while delivering exceptional service to residents and supporting the success of the onsite team.

Responsibilities include:

• Assist with all daily property operations, including leasing, resident relations, and administrative functions.
• Support rent collections, delinquency management, and resident account follow-up.
• Deliver outstanding customer service while professionally resolving resident concerns and inquiries.
• Conduct apartment tours and assist with leasing activities as needed.
• Process applications, lease renewals, notices, and lease documentation accurately and efficiently.
• Coordinate with the maintenance team to ensure work orders, inspections, and apartment turns stay on schedule.
• Help monitor occupancy, leasing performance, and resident retention goals.
• Maintain accurate records and ensure compliance with company policies, Fair Housing regulations, and all applicable laws.
• Assist with monthly reporting, audits, and operational initiatives.
• Help maintain the overall appearance and standards of the community.
• Support resident events and community engagement activities.
• Jump in wherever needed to support the success of the property and the onsite team.

We're looking for someone who is organized, resilient, and comfortable working in a community with a high level of activity and changing priorities.

The ideal candidate is:

• Calm under pressure and solution-oriented
• Highly organized with exceptional attention to detail
• An excellent communicator with outstanding customer service skills
• Confident making decisions and resolving issues professionally
• A collaborative team player who leads by example
• Results-driven and committed to operational excellence

We're looking for someone who brings:

• 2+ years of multifamily property management or leasing experience
• Previous Assistant Community Manager experience, or a top-performing Leasing Consultant ready for the next step
• Experience with rent collections, resident relations, and lease administration
• Knowledge of Fair Housing laws and property management best practices
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office and property management software (Entrata, RealPage, Yardi, or similar)
• Ability to prioritize multiple responsibilities in a fast-paced environment
• High school diploma or GED required; CAM designation or other industry certifications are a plus

At Axia Residential, our people make the difference. We believe in promoting from within, investing in professional development, and creating opportunities for long-term career growth.

• Competitive compensation
• Quarterly bonus opportunity
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Company Holidays
• Employee Apartment Discount
• Ongoing training and professional development
• Career advancement opportunities within a growing multifamily organization

If you're looking for an opportunity where your leadership, organization, and customer service skills will make a real impact, we'd love to hear from you.

Apply today and become part of the Axia Residential team—where people make the difference.