Receptionist

Job Description

Job Description

Purpose of Position:

Responsible for being the first point of contact for S.T.A.R. – Stand Together And Recover Centers, Inc. at a center in person and over the phone. In line with our company culture we are seeking a candidate who is friendly, reliable, punctual, dependable, and professional. 

Essential Functions:

• Greet all individuals entering the building.
• Demonstrates a professional appearance of self, agency, and service in a positive, cooperative and enthusiastic manner.
• Shows respect, flexibility, and positive attitude for others when dealing with members, employees, and visitors.
• Answers S.T.A.R. – Stand Together And Recover Centers, Inc. center business lines, route call to appropriate person, take messages, and deliver to proper person. 
• Provide clerical support services to staff as needed.
• Maintain guest sign in log.
• Maintains daily member logs (signing in and out) are accurate.
• Ensures members complete daily activity logs, organize them, and turn them in to quality assurance billing specialist.
• Attends staff meetings as required.
• Provides outreach calls to new or non-attending members
• Assist members find appropriate chore
• Maintain STAR dollar distribution
• Coordinates internal external member transportation request in required time frame to include interpretation services
• Able to communicate the intake and document updates for new and possible members for STAR
• Attends staff meetings and required training classes.
• Utilize outlook for emails, calendar, and Microsoft teams communication as directed
• Other duties as required

Education

GED or high school diploma is required. x Required / Preferred

Experience:

Customer service experience is preferred. Required / x Preferred

Knowledge, Skills & Abilities:

• Basic computer skills (Word, Outlook, Excel, PowerPoint)
• Must possess good communication skills.
• Must demonstrate time management, organizational, and judgment skills.
• Must be professional and friendly.
• Must work independently and be a recovery focused team player.

Professional Certifications & Licenses:

Type & State: none q Required / q Preferred

Other Requirements:

Self-identify as a Peer by the InterNational Association of Peer Supporters (iNAPS) 

or Mental Health America definition and/or have (or have had a history) of a 

Mental Health/Behavioral Health or Substance Use/Abuse Diagnosis 

(Bona Fide Occupational Qualification) Required / x Preferred

Peer Certification Required / x Preferred

At least 21 years of age (Bona Fide Occupational Qualification) x Required / q Preferred

Valid AZ Driver’s License Required / x Preferred

Criminal Background Verification x Required / Preferred

Pre-Hire and Random Drug/Alcohol Screening x Required / Preferred

Personal Vehicle Required / x Preferred