Quick Lane Manager | High-Volume Ford Operation

11111 S Virginia St., Reno, NV 89511

Automotive Quick Lane Manager

Lead a High-Volume Quick Lane Operation!

Performance Bonuses | Growth Opportunity

Previous Automotive Service Management or Service Advisor Experience Required.

is seeking an experienced, results-driven, and customer-focused Quick Lane Manager to lead and grow our high-volume Quick Lane operation. This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys coaching a team to success, and is passionate about delivering an exceptional customer experience.

In this role, you'll oversee the daily operations of our Ford Quick Lane department, lead a team of four Service Advisors, and work alongside them by actively assisting customers and writing service. You'll play a key role in growing the business by increasing customer retention, improving hours per repair order, maximizing fixed gross profit, and ensuring an efficient, customer-focused operation. If you're a proven leader who enjoys developing people, building strong customer relationships, and making a measurable impact on department performance, we'd love to hear from you.

 

What We Offer:

 

• Competitive compensation package
• Performance-based bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and career advancement opportunities
• Employee discounts
• A supportive, team-focused culture with one of Northern Nevada's premier Ford dealerships

 

 

Responsibilities:

• Manage, mentor, and develop a team of four Quick Lane Service Advisors.
• Write service and assist customers throughout the day to ensure efficient workflow and exceptional customer satisfaction.
• Increase department fixed gross profit and improve hours per repair order (HPRO).
• Drive sales of maintenance and repair services through effective customer communication and recommendations.
• Work closely with the Quick Lane Shop Foreman to maximize technician productivity and shop efficiency.
• Partner with the Service Drive Manager to ensure seamless operations between the service drive and Quick Lane.
• Monitor daily performance metrics and implement strategies for continuous improvement.
• Resolve customer concerns promptly and professionally.
• Maintain a positive, team-oriented work environment focused on accountability and growth.

 

Qualifications:

• Previous automotive service management or service advisor experience required.
• Quick Lane or Ford dealership experience preferred.
• Experience with CDK Drive and Xtime service software is preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and customer service abilities.
• Proven ability to grow sales and achieve department performance goals.
• Organized, self-motivated, and able to thrive in a fast-paced environment.
• Valid driver's license and acceptable driving record.

We are an Equal Opportunity Employer .
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status .