Customer Service Specialist - Now Hiring

Drive client satisfaction and customer retention with high-value short-term contracts! We are urgently hiring goal-oriented customer service specialists. Secure immediate contract income and consistent pay by focusing on proactive communication and ensuring clients remain satisfied and engaged with the service or product.

Your responsibilities:

- Conduct scheduled outbound calls and emails to clients for quality assurance checks, onboarding follow-up, or subscription renewal reminders.
- Execute specific strategies to prevent client churn, address dissatisfaction, and build long-term client loyalty.
- Meticulously record detailed interaction summaries, satisfaction scores, and follow-up plans in the crm system.
- Accurately gather and document customer feedback on products or services to contribute to internal quality improvement teams.
- Identify opportunities for upselling or cross-selling and route qualified leads to the sales team appropriately.

location: Santa Clara, CA
work hours: 07:00 AM - 03:30 PM

qualifications:

• up to 50 lbs. (heavy lifting)

skills:

• Verbal communication skills
• Written communication skills
• Computer proficiency
• Organizational skills
• Time management skills
• Detail oriented
• Phone based customer service experience

dress code:
Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images. Steel Toe footwear only.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.