Account Manager

Account Manager

Job Category: Sales Requisition Number: ACCOU003373

Posted: April 27, 2026

Full-Time

On-site

Knoxville, TN 37924, USA

Description

Serve as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships. Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions. Provide accurate quotes, proposals, and service recommendations aligned with customer needs. Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services. Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution. Resolve customer concerns quickly and professionally, owning issues through to completion. Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management. Stay current on products, services, pricing, and industry trends to better support customers.

Key Responsibilities

• Serve as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships
• Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions
• Provide accurate quotes, proposals, and service recommendations aligned with customer needs
• Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services
• Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution
• Resolve customer concerns quickly and professionally, owning issues through to completion
• Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management
• Stay current on products, services, pricing, and industry trends to better support customers

Requirements

• High school diploma or GED required; bachelor's degree preferred
• 2+ years of experience in account management, customer service, or B2B sales (commercial/fleet experience preferred)
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple accounts while maintaining attention to detail and follow-through
• Proficiency in Microsoft Office; CRM experience preferred
• Valid driver's license with acceptable driving record
• Ability to travel locally to support customer accounts

Benefits

• Competitive base salary + commission (structured to reward retention and account growth)
• 401(k) with company match
• Health, Dental, Vision, and Life Insurance
• Paid training and clear career advancement opportunities
• Company vehicle or mileage reimbursement (as applicable)

Why Join Us

• Industry leader: Southern Tire Mart is the largest independent commercial tire dealer in North America
• Established customer base with strong brand partnerships
• Growth-focused environment with real opportunity to advance
• A team culture built on accountability, service, and doing the job right

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.