Retail Assistant Operations Manager

Assistant Retail Operations Manager

Oversight includes multiple Gift Shop and Gift Kiosk/Carts locations.

Position Title: Assistant Retail Operations Manager

Reports to: Retail Operations Manager

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your department's team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Develop training programs to train, motivate, and mentor employees.
• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support store leadership in management of all inventory control programs as necessary.
• Ensure all company merchandise presentation standards are met to maximize sales.
• Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.
• Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
• Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
• Oversee cleanliness of all shops and displays.
• Issue One-Minute Meeting to team on daily basis.
• Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.
• Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.
• Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Idea + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two to Three years Retail Management experience preferred.
• Visual Merchandise experience necessary.
• All education backgrounds eligible, must be 18 or older.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Paid Time Off
• Medical | Dental | Vision
• 401 (K) Plan + Match
• Supplemental Insurance
• Training and Career Development
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts