Call Center Supervisor

Job Description

Job Description

Title: Call Center Supervisor

Location: Albuquerque, NM

Schedule: Onsite, 32 hours/week (working way up to 40)

Duration: 6-12 month contract to hire

Pay Rate: 22-25/hr

Required Skills & Experience:

• High School Diploma or equivalent
• At least 6 months of telephone data collection experience OR direct supervisory experience
• Strong communication and interpersonal skills
• Experience coaching, training, and motivating employees
• Basic computer proficiency including Windows, Microsoft Office, email, and word processing Ability to evaluate employee performance and provide/document feedback
• Experience generating reports and analyzing productivity metrics
• Ability to work flexible hours, including evenings and weekends
• Ability to open/close the facility as required
• Ability to walk and move throughout the production floor for 4-6 hours per shift

Nice to Have Skills & Experience:

• Proficiency with Timekeeping systems
• Experience with CATI, CADE, Case Management, and Call Scheduling software
• Experience writing training materials, job aids, and procedural documentation
• Prior experience in survey research or call center operations
• Strong customer service and team-building background

Job Description:

Insight Global is seeking a Supervisor for a leading research and data collection organization. This individual will play a key role in overseeing day-to-day call center and production operations, supporting interviewers and clerical staff while ensuring productivity, quality, and operational efficiency. The ideal candidate is a hands-on leader who enjoys coaching employees, solving operational challenges, and fostering a positive team environment. This role offers the opportunity to directly impact staffing, training, performance management, and facility operations while working closely with leadership to support evolving business needs. Candidates who thrive in fast-paced environments, possess strong communication skills, and are passionate about team development will be highly successful in this position.