Senior Operations & Analytics Analyst (Hybrid)
Commonwealth of Massachusetts
The Commonwealth of Massachusetts is seeking a Management Analyst III to support the Contact Center Operational Support and Analytics unit within the Department of Unemployment Assistance. You will perform senior-level analysis, develop dashboards, and provide data-driven insights to improve performance and customer experience. Daily duties include reviewing workflows, measuring service levels, and coordinating with IT, vendors, and program managers to implement improvements and reporting tools. #J-18808-Ljbffr Commonwealth of Massachusetts
Vacancy posted 2 days ago
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