Customer Service Representative

About the job Customer Service Representative


We're looking for a customer-focused and detail-driven Customer Service Representative to support daily operations by assisting clients through an advisor-led service model, coordinating client requests, and ensuring each step of the customer experience runs smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys helping others, staying organized, and delivering high-quality support in a structured environment.

In this role, you'll use established systems, tools, and training to assist customers, manage communication workflows, coordinate scheduling and confirmations, and maintain accurate records throughout the process. You'll work closely with assigned advisors while ensuring timely follow-ups, clear communication, and a seamless client experience.

What You'll Do:
Support customers through their assigned advisor throughout the planning process
Respond to client inquiries and provide accurate, timely information
Assist with scheduling, confirmations, updates, and follow-ups
Coordinate communication between clients and advisors as needed
Maintain accurate digital records and organized client documentation
Monitor outstanding items and ensure tasks are completed on schedule
Support efficient operations by keeping workflows organized and aligned

What We're Looking For:
Strong communication and customer service skills
Ability to manage multiple requests and prioritize effectively
Attention to detail and strong organizational abilities
Comfortable working independently in a remote environment
Reliable, professional, and proactive
Tech-savvy and able to learn new systems quickly
Experience in customer service, coordination, support, or administrative work is helpful but not required
Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role Stands Out:
Fully remote flexibility
Structured onboarding and ongoing support
Clear systems and processes designed for success
Opportunity to build customer support and coordination skills
Supportive and collaborative team environment
Opportunities for professional growth and advancement