Forward Deployed Engineer

Role Description

As a Forward-Deployed Engineer (Post Sales), you'll work directly with customers to deploy OpenHands, build integrations, and shape how AI-assisted development is used. You'll operate as both a hands-on engineer and a trusted technical advisor, turning real-world usage into product improvements that help developers everywhere move faster.

• Own technical success for your accounts from first proof-of-concept through production deployment, including hands-on installation of OpenHands Enterprise on customer-managed infrastructure.
• Build custom integrations that unblock adoption; agent-identity and OAuth delegation, connections to systems like GitHub and Atlassian, and MCP-based connectors.
• Develop agentic use cases with customers (CVE remediation, code review, Issue-to-PR, SDLC automation), including building skills and packaging them as plugins.
• Run enablement that scales adoption: onboarding, office hours, demos, and on-site workshops.
• Debug across services, containers, Kubernetes, networking, and CI/CD to unblock customers quickly.
• Surface patterns and gaps from the field to inform Product and Engineering, and produce reusable artifacts such as demos, docs, and playbooks.

Qualifications

• 5+ years as a software engineer or in a deeply customer-embedded technical role.
• Strong proficiency in at least one backend or systems language (Python preferred), with comfort building operational tooling and debugging production systems.
• Hands-on experience deploying and operating containerized workloads in customer or self-hosted environments — Kubernetes and Helm specifically, plus the networking, certificates, and secrets management that real on-prem installs require.
• Experience working directly with customers in production or high-stakes environments, with the judgment to navigate ambiguity, communicate complex tradeoffs clearly, and support teams adopting new tools.
• Familiarity with modern developer workflows: CI/CD, Git-based collaboration, and developer tooling.
• Bonus: experience with identity and access patterns (OAuth, OIDC, SSO), MCP, agent or LLM tooling, or OEM/platform integrations; background in field engineering, pre-sales, or developer relations; familiarity with AI developer tools (OpenHands, Claude Code, Copilot, Cursor).

Benefits

• Competitive compensation: $150,000 - $215,000 base salary, plus equity and bonus.
• Remote-first with flexible hours (core hours 12–4pm ET | 4–8pm UTC).
• Fully covered U.S. health, vision, and dental insurance.
• Unmetered PTO + holidays.
• Collaborate with world-class engineers, product builders, and AI researchers.
• Real influence over product direction as you represent the voice of customers running OpenHands in production.
• A culture built on kindness, candor, autonomy, and learning.

Company Description

We're building OpenHands, an open-source AI platform that helps engineering teams accelerate development, automate workflows, and bring AI-assisted coding into production environments.