IT Support Specialist

We are seeking an experienced IT professional to provide high-touch technical support to senior leadership, both onsite and remotely. This role requires a strong customer-service mindset, technical expertise across modern workplace technologies, and the ability to operate effectively in high-visibility situations. Key Responsibilities

• Provide personalized, high-quality technical support to senior executives and their administrative teams
• Build strong working relationships with leadership by understanding individual preferences, workflows, and technology usage
• Advise users on best practices related to security and effective use of technology
• Diagnose and resolve complex technical issues across hardware, software, and mobile environments
• Collaborate with internal IT teams (infrastructure, applications, security) to deliver seamless solutions
• Support rollout of new tools and systems, including onboarding executives and ensuring ongoing adoption
• Recommend improvements and new technologies to enhance the executive user experience
• Install, configure, and upgrade end-user hardware and software as needed
• Conduct routine check-ins and system reviews to proactively address potential issues
• Respond promptly to support requests, including urgent and after-hours needs
• Accurately document incidents, resolutions, and support activities
• Set clear expectations with stakeholders and consistently deliver reliable results
• Provide user training on both standard and specialized applications
• Participate in on-call rotation and provide off-hours support when required
• Take on additional responsibilities as needed

• Bachelor's degree or equivalent hands-on experience in an IT-related role
• Prior experience directly supporting senior executives or high-profile users in a corporate environment
• Strong background in end-user computing, including desktops, laptops, and peripheral devices
• Experience supporting mobile devices, particularly smartphones and tablets
• Familiarity with modern productivity and collaboration tools (email, document management, messaging, video conferencing, etc.)
• Proven troubleshooting skills with the ability to remain calm under pressure
• Willingness to operate in an environment that may require extended availability beyond standard business hours
• Relevant certifications (e.g., Microsoft, Apple, CompTIA) are a plus