IT Support Specialist; HYBRID

Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview The IT Support Specialist II plays a key role within the Information Technology division, supporting multiple operating companies globally. This position is primarily responsible for decommissioning end-of-life computers, deploying new systems, and redeploying in-service machines using modern cloud-based management tools such as Microsoft Intune, Autopilot, and Mobile Device Management (MDM). The goal of this role is to ensure a seamless, efficient, and positive user experience during all hardware deployment and lifecycle processes while providing high-quality end-user support. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Hardware Lifecycle & Deployment Track and maintain global PC hardware inventory. Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams. Coordinate repair of equipment under third-party maintenance agreements. Manage warranty claims, software license distribution, and end-of-life decommissioning processes. Configure and deploy computers via remote access into local datacenters as required. Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary. Manage post-deployment processes including secure data removal, hardware organization, and recycling. Register devices with Intune and Microsoft Defender using necessary scripts. Assist with Intune registration, Autopilot deployment profiles, and configuration management. Coordinate shipment and delivery of deployment equipment. Conduct occasional onsite visits to assess and properly decommission equipment. User Account & Systems Administration Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies). Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers. Assist with cloud application deployment and maintenance. Help Desk & End-User Support Monitor and resolve assigned Help Desk tickets. Provide technical support via ticketing system, email, chat, and phone. Investigate and diagnose technical issues, identify solutions, test, and implement resolutions. Install, configure, and maintain end-user workstations and peripheral equipment. Assist with software installations and upgrades using remote support tools. Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking. Maintain strict confidentiality regarding user and system information. Team & Operational Support Assist with IT resource discovery and documentation across operating companies. Contribute to team discussions and process improvement initiatives. Perform additional duties as assigned. Requirements Associate degree in a related field and 2–5 years of networking experience; equivalent work experience may substitute on a year-for-year basis. 1–2 years of Help Desk experience required. Technical Skills Working knowledge of Microsoft Windows environments. Familiarity with Azure Active Directory and cloud-based management tools preferred. Basic knowledge of computer hardware components (hard drives, memory, power adapters, etc.). Experience with device deployment, configuration, and troubleshooting. Knowledge of network security systems and best practices. Experience with Android and iOS devices is a plus. Core Competencies Ability to communicate technical concepts to non-technical users. Strong organizational and time-management skills. Ability to multitask in a fast-paced environment with competing deadlines. Strong written and verbal communication skills. Ability to work independently and collaboratively within a team environment. Ability to read and interpret technical manuals and documentation. Physical & Work Environment Requirements Must be able to lift and/or move objects weighing 20–70 lbs. Regular use of computer, phone, and in-person communication. Frequent standing, walking, sitting, and manual dexterity tasks. Ability to manage multiple priorities under tight deadlines. Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter. #J-18808-Ljbffr