Assistant Property Manager

Job Description

Job Description

ONYX Multifamily Group provides quality living spaces and exceptional customer service. We strive to create a supportive work environment that fosters career growth and personal development for all team members.

ASSISTANT MANAGER POSITION OVERVIEW: The Assistant Manager plays a key leadership role in the daily operations of the property, supporting the Property Manager to ensure smooth management of leasing, resident relations, maintenance coordination, and administrative functions. This position requires strong leadership, organizational skills, and a passion for delivering exceptional customer service while maintaining high occupancy and resident satisfaction.

DUTIES AND RESPONSIBILITIES:

Operational Support:
Assist the Property Manager in the daily operations of the property.
Oversee office procedures, ensuring compliance with company policies and standards.
Monitor rent collections and support rent enforcement efforts, including late notices and payment plans.
Ensure accurate recordkeeping and timely reporting of financial and operational metrics.

Team Leadership:
Support and motivate the leasing and maintenance teams, fostering a productive work environment.
Provide training and mentoring for team members as needed.
Step in to supervise the team and manage operations in the absence of the Property Manager.

Resident Relations:
Respond promptly and professionally to resident inquiries, concerns, and complaints.
Promote positive resident experiences to support retention and community satisfaction.
Participate in community events and initiatives that build resident engagement.

Leasing and Marketing Support:
Collaborate with the Leasing Agent to ensure high occupancy levels and effective marketing strategies.
Review and approve lease applications, ensuring compliance with company policies and fair housing laws.
Monitor availability reports and adjust leasing strategies as needed.

Maintenance Coordination:
Assist in managing maintenance requests and scheduling, ensuring timely resolution.
Help oversee property inspections and ensure upkeep meets company standards.
Support vendor coordination and monitor service quality.

Reporting and Compliance:
Assist with the preparation of weekly, monthly, and annual reports as required.
Ensure compliance with local, state, and federal regulations, including fair housing laws.
Maintain accurate records related to leasing, tenant communications, and maintenance activities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
Minimum of 2 years of experience in the multifamily housing industry, with 3+ years of experience in property management or related field, with at least 1 year in a leadership or supervisory role.
High school diploma or equivalent required; associate or bachelor's degree in business administration, Real Estate, or a related field preferred.
Experience with property management software is strongly preferred.

REQUIREMENTS:
Ability to travel as required to support property operations.

SKILLS AND ABILITIES:
Strong leadership and team-building skills.
Excellent organizational and multitasking abilities.
Effective communication and conflict resolution skills.
Knowledge of leasing practices and fair housing regulations.
Proficiency in Microsoft Office Suite and property management systems.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: This is an office position that may require travel as needed to support site teams and attend company meetings. The noise level in the work environment is usually moderate.

BENEFITS: Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits on the 1st day of the month, following completion of 30 continuous days of employment. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

EEOC: ONYX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

CORPORATE INTEGRITY: All employees in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures. For more details on what professional behaviors are expected, please refer to the Employee Handbook and company policies and procedures.