Operations Manager

About Outpatient Clinics Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area. Ear, Nose and Throat Specialty Clinic ENT issues can show up during all different stages of life. Our team is dedicated to treating a range of ear, nose, throat, voice and neck conditions for both children and adults. The successful candidate will possess strong Practice Management experience, proven leadership abilities, and a track record of driving operational and patient care excellence. Scope of work Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. May manages multiple sites and specialty programs. Qualifications Bachelor's degree or equivalent experience in business, management, health care administration or other related area Required. Master's degree or equivalent experience in business, management, health care administration or other related area Preferred. 5 years of relevant experience health care/medical practice experience or related work experience Required. 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives. Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development Required. Experience with Electronic Medical Records and other medical practice systems Preferred. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Care Center Lake Drive - 4069 Lake Drive SE - Grand Rapids Department Name Ear Nose Throat Lake Drive Care Ctr - Medical Group West Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 AM - 5:00 PM Days Worked Monday - Friday Weekend Frequency Variable weekends Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness. #J-18808-Ljbffr