Marion Branch Manager (Librarian II)

Marion Branch ManagerLocation: Marion BranchReports To: North Regional ManagerSalary Range: $73,646 - $78,438 per yearCivil Service Job Title: Librarian IIFull-Time/Part-Time: Full-TimeWorkweek: 9:00 a.m. to 8:00 p.m. (Scheduled 35 hours/week). May be required to work evenings and weekends as needed.Application Deadline: January 5, 2026Benefit Summary: This summary outlines the general benefits available to library employees, designed to support their health, financial security, and work-life balance. Benefits available to Full-Time Employees: Medical coverage 60 days from the first day of employment, Prescription coverage is the first of the month following 60 days of employment at no cost to the employee and additional cost per each dependent added. Dental coverage is provided at no cost 60 days after the first day of employment. Vision coverage is provided at no cost and reimbursed at $250.00 per year. Additional Full-Time benefits include Life & AD&D insurance, 403b, Participation in pension plan (dependent on age at the time of hire date). Part-Time Employee benefits include participation in pension plan and sick/vacation leave. A more detailed summary can be found on our Employment Opportunities page located at is the largest municipal library in the State of New Jersey, with ten locations and growing, and a collection comprising over 2.5 million print and digital items. Our staff of nearly 120 dedicated individuals serves the residents, students, and workers of Jersey City: the largest city in Hudson County, N.J., and the second-largest city in New Jersey. The staff of JCFPL reflects the cultural and linguistic diversity of Jersey City, which is consistently ranked as the most diverse community in the United States. Collectively, our staff speaks over 16 languages, including English, Spanish, Arabic, Hindi, Tagalog, Gujarati, Marathi, Igbo, Portuguese, and others. JCFPL is committed to building on our strong foundation and expanding our ability to meet the needs of Jersey City's growing and increasingly diverse community.About the PositionThe Branch Manager plays a key role in supporting library operations through professional-level work in public service, programming, and collection development. This position involves planning, coordinating, and implementing library services that meet the diverse needs of the community, as well as providing leadership and guidance to staff. The Branch Manager collaborates with management to ensure high-quality service delivery, promotes library resources and programs, and contributes to the overall mission and goals of the Jersey City Public Library.Job DutiesManage the day-to-day operations of the library branch, effectively coordinating activities involving routine to complex issues with system-wide impact, like creating staff schedules, adhering to, explaining, and recommending policies and rules to staff and patrons, overseeing building maintenance; assisting patrons at the circulation desk or with technology; answer reference questions; conduct readers' advisory; ensure adequate staff is scheduled to run the department/branch each daySupervise and train staff; assign tasks and projects to staff and volunteers; review and evaluate staff, including themselves, with continuous assessments to ensure growth; proactively help resolve staff complaints and conflicts; communicating with leadership on issues regarding staff and patrons; help recruit, interview, and onboard new hires; foster and maintain a diverse, equitable, inclusive, and accessible work environmentCreate and coordinate programming with staff; share program information with Communications team, including photos, blurbs, booklists, etc.; may compose publicity releases, newsletters, etc.Coordinate, prioritize and assign tasks and projects; track and review work progress and activities; set goals for the department; adapt priorities based on community needsManage collection development and budget for the branch, including weeding, buying, and shelf-reading the branch collection; compile and submit book orders; complete item requests; create displays, special sections, etc. to support collection circulationPrepare and submit reports relating to branch activities, including statistical reports, timesheets, cash reports, and monthly reports; attend meetings and actively serve on committees as needed; submit timesheets correctly and on time; explain/demonstrate policies and procedures to staffPromote good customer service, including some public speaking involving tours and teaching library skills to small groups; effectively handle patron complaints; develop and maintain a positive, helpful and professional approach to the overall community as well as individual library customersNetwork and collaborate with other branches, Outreach Services, educational entities, City departments, and other service agencies to promote services, activities, and goals of the library; represent library at events; actively participate in professional organizationsStay up to date on trends and innovations in the fields of technology management and administration; improve ADA accessibility (physical and digital access)Know and develop the department's physical space, consistently monitor location and work closely with facilities management staff for preventive maintenancePerform other duties as assignedCore CompetenciesSupport/Collaboration with Library Director and Leadership TeamAssists with initiatives to execute enterprise-wide deliverables by monitoring individual department-level operational plans, encouraging strategic use/coordination of resources and eliminating operational obstaclesPerforms a variety of responsibilities inherent in managing system-wide services and staff including timely and quality decisions, process management, conflict management, motivating and developing staff, and policy development and implementationUnderstands the nuances of local politics and how to work with mayors, city managers, and other elected officialsCommunication/CollaborationCommunicates effectively using a variety of methodsEffectively communicates relevant and timely information to appropriate stakeholdersDevelops and maintains effective relationships with others to achieve common goalsWorks effectively on teams with strong team-building skills and attitudesApplies effective strategies to manage organizational politics, conflict and difficult coworker behaviorsCommunicates effectively with a variety of audiences and individuals from diverse backgroundsSelects and applies the most appropriate and effective communication means to meet situational needsCustomer ServiceContributes to and models customer service standards that enhance the user experienceModels standards and practices for the delivery of quality internal and external customer serviceApplies customer service skills to enhance the level of user satisfactionApplies effective techniques to address difficult situations with users and staffUnderstands and acts in accordance with the basic values and ethics of library serviceLeadershipAligns efforts with the vision and direction of the organizationDemonstrates leadership qualities and behavior, critical thinking, and problem-solving skillsEmploys sound project management principles and procedures in the planning and implementation of programs and servicesAnticipates and adapts to change and challenges effectivelyDevelops and maintains effective relationships with others to achieve common goalsWorks effectively on teams with strong team-building skills and attitudesApplies effective strategies to manage organizational politics, conflict and difficult coworker behaviorsDemonstrates critical thinking and problem-solving abilitiesUses leadership skills to provide vision and guidance to library staff, board members and the communityContributes effective strategies and decisions regarding library services and resourcesEmbraces change and fosters understanding and acceptance by all stakeholdersContributes to a productive workforce through effective recruitment and selectionLeads and empowers employees to deliver effective, high-quality library serviceEstablishes effective strategies for performance managementLeads work teams with clear direction and effective communicationMonitors and evaluates projects and adapts as neededPerforms ongoing evaluation to gauge the success of division and enterprise-wide initiatives, programs, and servicesProfessional DevelopmentManages the development of one's own learning and ongoing improvement of skills and knowledgeUses creative and innovative approaches