Customer Policy & Solutions Business Analyst

Job Title

This position sits within the Customer Programs & Solutions organization and supports the design, regulatory approval, implementation planning, and evolution of customer-facing energy programs aligned with the energy transition.

Responsibilities include:

• Support the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, VPP, and emerging technologies.
• Conduct business-specific and strategic research; analyze and synthesize qualitative and quantitative information; interpret results; and translate findings into clear recommendations and deliverables.
• Support development of regulatory filings and associated materials (e.g., testimony, exhibits, workpapers, discovery responses, comments, presentations), coordinating inputs across internal partners.
• Support cost-benefit analysis and economic assessments, including building conceptual frameworks, reviewing consultant-prepared analyses, validating assumptions, and translating results into regulatory-ready narratives.
• Support program funding, budget development, and recoverability strategies, including familiarity with rate structures, riders/trackers, pilots, and rate design fundamentals as they relate to program design and cost recovery.
• Lead or support discrete project-based workstreams: build and maintain workplans, coordinate timelines and dependencies, track deliverables, and support on-time, high-quality submissions.
• Collaborate across cross-functional and matrixed teams (Legal, Rates, Engineering, Operations, Finance, IT, Program Delivery, vendors, and external partners) to advance program objectives.
• Support vendor and partner coordination related to program development, analysis, evaluation/EM&V planning, compliance, and performance reporting.
• Develop and maintain program documentation (e.g., requirements, process maps, implementation plans, risk logs, decision records) and identify opportunities to improve processes, controls, and repeatability.
• Conduct benchmarking of peer utilities and industry programs to identify best practices, performance metrics, cost drivers, and regulatory approaches that inform program design and regulatory positioning.
• Represent the Company's interests in internal and external working groups, stakeholder forums, and collaborative processes, consistent with established Company positions and guidance.
• Contribute effectively in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established precedents.

Qualifications include:

• Two year degree in Business, Finance, Accounting, Economics, Engineering or a related discipline is preferred, along with a minimum of 4 years related work experience.
• In lieu of a degree, a minimum of 7 years of direct, related experience will be considered.
• Demonstrated ability to conduct research, analyze data, interpret results, and provide sound recommendations.
• Strong organizational and written communication skills; ability to prepare clear materials for internal and external audiences.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and comfort learning additional tools/systems.
• Ability to work effectively across cross-functional, distributed, and matrixed organizations.
• Ability to manage multiple priorities across jurisdictions, balancing differing timelines, policy objectives, and stakeholder considerations.
• Strong written and verbal communication skills, including preparation of regulatory, executive, and stakeholder-facing materials.
• Demonstrated commitment to safety and to FirstEnergy values and behaviors.
• Comfort operating in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations, and regulatory requirements.

Preferred/Differentiating Experience:

• Experience with EV infrastructure programs (light-duty, medium/heavy-duty, and specialty use cases such as electric school buses).
• Experience engaging with state regulatory commissions (e.g., MD PSC, NJ BPU) including work groups, stakeholder processes, and discovery support.
• Experience supporting regulatory proceedings, including program reporting, testimony development, discovery responses, comments, and coordination with intervenors and stakeholders.
• Experience designing, implementing, or managing energy efficiency, demand response, DER, smart thermostat, or VPP programs.
• Familiarity with Evaluation, Measurement, and Verification (EM&V) concepts (evaluability, EM&V planning, evaluator coordination, and interpretation of findings).
• Experience with policy and legislative review, including analysis of proposed or enacted legislation, regulatory orders, and policy developments.
• Ability to translate emerging or nascent technologies and trends into scalable, customer-facing utility programs.
• Exposure to rate design fundamentals, regulatory economics, or cost recovery mechanisms.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team