Business Analyst

Job Description The Business Analyst will lead day‑to‑day development of requirements (business, functional, non‑functional, and technical) gathering, process modeling, Wireframe Design, Report Design, User Story Development, and technical liaison using standardized methodologies. Our top goal is always to meet the needs of our clients (internal & external); thus our expectations are to work with management, IT, Security and business operations to analyze, design, implement and support active initiatives. Essential Duties and Responsibilities Facilitate cross‑functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients, etc.) Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation formats (JIRA, Azure DevOps, Miro, Visio) Provide strong collaboration between impacted team members & clients (Confluence) Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems Diagram current/future state Business/Operations & System Processes (Visio, Miro) Create or assist others in writing user documentation, work instructions, and procedures Handle multiple, concurrent projects of moderate or complex scope Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary Ensure adoption of the standardized project processes implemented within EVERSANA Perform research into project‑related issues and products Support projects post‑deployment during hyper‑care Effectively communicate to team members and stakeholders in a timely and clear fashion Liaise with project stakeholders on an ongoing basis Develop progress reports, proposals, requirements documentation, and presentations Proactively identify potential changes in project scope, issues and risks and devise contingency plans Translate business use cases into API capabilities Mentor and supervise junior Business Analysts Demonstrate flexibility and open‑mindedness Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Expectations of the Job Travel ( Hours: 40 hours, Monday through Friday with occasional night/weekend deployments Qualifications Minimum knowledge, skills, and abilities: Minimum 5 years of experience as a Business or Systems Analyst Minimum 2 years of experience working in Pharmaceutical/Life Sciences Degree in Healthcare, Business, or Information Technology strongly desired Experience in collecting, defining business requirements and testing Familiarity with business analysis concepts, tools and techniques Familiarity with Microsoft Office applications (Project, Word, Excel, Visio, PowerPoint) Ability to interact with people from all disciplines with all levels of experience Experience working independently and collaboratively Preferred Qualifications Healthcare or Patient Services experience Customer Relationship Management System experience Physical and mental demands and working environment: the employee is frequently required to reach, grasp, stand and/or sit for long periods, walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level is usually moderately quiet, with frequent interruptions and multiple demands. We are an Equal Opportunity Employer. All employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity, equity, and inclusion are key to our success and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, EVERSANA policies provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless the accommodation would cause undue hardship. #J-18808-Ljbffr