Associate, Client Support Services

Associate I, Client Support Services

The Associate I, Client Support Services position provides field and client facing customer service and support through innovative solutions. This role will assist and provide accurate information to clients and field users while maintaining diligent records of all interactions with the field and end clients. They will need to maintain queue and hold time standards. Additionally, the Associate I, Client Support Services is responsible for staying up-to-date on changes to business processes and the technology that impacts the client and field they support. This role exists to provide expertise for our cash management products (including but not limited to Visa, Bill Pay and ACH transfers) by supporting all the processes and technologies. Support includes the entire process associated with onboarding and servicing for both our end-clients and field organization.

What will you do?

• Provide accurate information on business processes that the associate supports
• Accurately record and escalate technology issues to the appropriate application owner
• Understand required accountabilities in the area in which the incumbent works
• Leverage and retain firm resources on InfoNET, InfoWorks, and AdvisorWorks
• Research, respond, and follow-up as required to questions from other teams within Operations, other RBC Business Units, external customers or industry participants
• Escalate questions to the appropriate senior associates within FCSS
• Reduce risk by suggesting process changes or modifications as appropriate
• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-Have:

• 4-year degree from an accredited university in business, finance or related field OR High school diploma or equivalent AND 1+ year of job-related experience
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook

Nice-to-Have:

• Salesforce contact management experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $50,000-$80,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills: Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details:

Address: 250 NICOLLET MALL, CITY: Minneapolis, COUNTRY: United States of America, Work hours/week: 40, Employment Type: Full time, Platform: WEALTH MANAGEMENT, Job Type: Regular, Pay Type: Salaried