Medical Support Assistant (Advanced) - CITC

Job Title

Duties

Duties of this position are, but not limited to:

• Coordinates with the patient community care team to review the clinic utilization by using various reports (e.g., Community Care Dashboard, consult toolbox), ensuring that the consults are closely monitored to effectively support the needs of the team.
• They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; develop and manage a tracking system such as but not limited to HRSM for follow up care such as consults, tests, etc.).
• Recommends changes to existing Community Care procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple Community Care and VA clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review appointment availability through a variety of tools (such as but not limited to EPIC, HSRM, etc.) in the community to ensure community care access is monitored to effectively support the needs of the Veterans being sent to the community.
• Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions (records management, authorizations, etc.).
• Incumbents must be able to interpret and communicate requirements and assist in training/mentoring others.
• Determine eligibility for care and receive referrals as needed, or direct Veterans to proper departments for assistance if needed.
• Create referrals/authorizations for episodes of care prior to care being received and applying an appropriate cost for obligation management if appropriate, confirming authorized services and validity dates.
• Work with VACC contractors, vendors/agencies to ensure timely appropriate care is provided for Veterans.
• Schedule appointments per the scheduling policy accurately and in a timely manner. All appointments will be made with the patient's input. This may require a high level of coordination to avoid patients having to make multiple calls to the medical center or provider whenever possible.
• Daily review of assigned consults for accuracy and disposition.
• Follow-up for medical documentation once appointments have occurred.
• Ensure medical documentation is scanned or uploaded to chart for timely consult closure, and ongoing care needs are met.
• Manage communication, to include but not limited to the phone lines/voicemails/inbound faxes/secure messages in a timely and appropriate manner.
• Manage/use all programs associated with VACC (e.g., computerized medical record, VAOS, SharePoints, VSE, RefDocs, Right fax, HRSM, PPMS, VISTA, EPIC, EPSI, CTM, etc and use of portals and databases as needed).
• Manage vendor communications timely and accurately for proper disposition.
• Manage consults with local and national contracts timely and accurately or proper disposition.
• The Advanced MSA will ensure appropriate Authorization using current process, tools and authorities. They will ensure accurate scheduling information is recorded in the scheduling package.

Work Schedule: Monday thru Friday, 8:00am-4:30pm CST

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Ad Hoc may be available.

Virtual: This is not a virtual position.

Functional Statement #: 000000

US Department of Veterans Affairs