Key Holder

Lands' End PositionThis position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management team with regard to limited administrational aspects of the store's operations. This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)Assume responsibility for store in the absence of members of management.Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.Leads efforts to prepare stock, and sales floor assignments.Assist in the opening and closing of the store.Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the storeProcesses customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized proceduresMaintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate salesPerforms markdown and other promotional activities as neededCoaches associates to stock replenishment and adhering to visual brand standardsAdhere to all LP policies and proceduresMust follow all safe work practices, escalate unsafe conditions and report incidents.SkillsDemonstrated leadership abilityCapable of handling multiple tasks simultaneouslyOrganized, self-motivated, decisive and supportiveExcellent selling skillsAbility to communicate effectively with customers and fellow employeesAbility to receive feedback and take action when appropriateAbility to follow written and verbal instruction and meet deadlines on projects/tasksFlexible and adaptable to changeKnowledge of Lands' End merchandise is strongly preferredPrevious experience in retail strongly preferredAvailability and flexibility to work varied hours to support the needs of the businessHighly reliable and punctualAbility to adhere to Lands' End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).Essential Physical RequirementsExtensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroomHang/fold merchandiseLadder climbingOperate POS register and computerLift and carry up to 40 lbs.Travel RequiredNo.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.