Senior Collections Specialist

Job Description

Job Description

Senior Collections Specialist

Transcend Credit Union is seeking an experienced Senior Collections Specialist to join our team. In this role, you will play a critical part in helping members navigate financial challenges while protecting the credit union's assets and supporting our mission of improving each member's financial well-being.

The ideal candidate is service-driven, results-oriented, and knowledgeable in all aspects of consumer collections, including delinquency management, repossessions, bankruptcies, and recovery efforts.

This is an ON-SITE position.  

Must successfully complete:

• Criminal background check
• Credit check
• Drug screen

What You'll Do

Collections & Member Assistance

• Manage delinquent loan accounts in accordance with credit union collection policies and procedures.
• Contact members by phone, mail, and other approved communication channels to determine causes of delinquency and establish repayment solutions.
• Work collaboratively with members to create effective workout plans and bring accounts current whenever possible.
• Maintain accurate account records, update system notes, and document collection activities.
• Monitor and control delinquent accounts to minimize losses and maximize recoveries.
• Prepare and coordinate repossession activities and assist with the assignment of approved outside recovery agents.
• Handle warranty cancellations as needed.
• Assist with the management of charged-off accounts and recovery efforts.

Legal & Compliance Support

• File claims, coordinate legal processes, and attend hearings as needed.
• Represent the credit union in depositions and court proceedings when required.
• Maintain working knowledge of bankruptcy proceedings and assist with collection-related bankruptcy matters.
• Ensure all collection practices comply with applicable laws, regulations, and credit union policies.

Reporting & Operational Support

• Track and report recovery activity on a monthly basis.
• Assist in preparing delinquency, charge-off, recovery, and other departmental reports.
• Inform management of unusual collection issues or emerging trends.
• Participate in the Collections and Call Center call queue as needed.
• Maintain current knowledge of credit union products, services, policies, procedures, and regulations.

Service Excellence

Our team is committed to providing service that is:

• Respectful
• Resourceful
• Attentive
• Responsive
• Accurate
• Appreciative

The successful candidate will consistently deliver exceptional service to both internal and external members while fostering positive relationships and maintaining professionalism in every interaction.

Qualifications

• High School Diploma required.
• Five years of progressive experience in Collections in a Financial Institution or equivalent work experience preferred.
• Maintain a consistently positive, helpful attitude with internal and external members. Act with a sense of urgency to resolve issues and provide outstanding service. Must be service driven.
• Ability to abide by Transcend's Service Mission and Promises.
• Present a polished, professional image regarding conduct and appearance.
• Communication and interpersonal skills to effectively work with members and co-workers.
• Ability to proficiently use a personal computer and applicable software employed by the Credit Union.
• Self-motivated; ability to perform at a high level with minimum supervision. Driven by results.
• Comprehensive knowledge of regulations and laws affecting Collections and Lending with emphasis on a strong working knowledge of the Foreclosure, Repossession, and Bankruptcy Code and Legal process.
• Ability to handle multiple and/or changing priorities simultaneously.