Quality Coordinator

Quality Coordinator

The Quality Coordinator works in collaboration with the Director of Quality and other Ambulatory Medicine leadership to promote processes to improve clinical outcomes, quality metrics and prepare for regulatory/accreditation surveys. As needed identifies best practices, collaborate with others to develop standard workflow/processes to promote the highest quality of care to achieve the best outcomes. Under the direction of the Director of Quality, this role develops and maintains internal key relationships with Ambulatory Management leadership, Medical Directors front line staff and others across the Community Memorial Healthcare organization. Externally this role builds, maintains relationship, and is a key contact with payers, Accountable Care Organization (ACO) and other vendors. Participates on key committees to represent and lead quality and performance improvement activities. The Quality Coordinator facilitates internal quality reporting and is the liaison to external reporting, such as health plan, ACO and other outside entities.

Quality Coordinator is the internal resource for quality reporting, quality processes, HEDIS and Health plan quality metrics and quality incentive programs such as HCC, STAR, P4P, NCQA and ACO. This role has expertise of extracting and analyzing quality data from the electronic medical record. The Quality Coordinator communicates and facilitates quality outreach to patients.

Qualifications

Required:

• High school diploma
• One (1) year of quality improvement, healthcare quality, or regulatory auditing
• Three (3) years of healthcare experience
• Proficient in Microsoft Word, Excel, Visio & Power Point

Preferred:

• Bachelor degree in healthcare related area or healthcare team license or certification
• Familiarity and experience with information systems, analytical skills, clinical software including EHRs & Practice Management software
• Ability to inspire cross-functional teams to achieve common goals
• Previous experience in a large, complex medical ambulatory integrated system with multi-site environment
• Excellent communication, interpersonal, and relationship-building skills
• Analytical mindset with the ability to make data-driven decisions

Overview

Nationally Recognized. Community Focused.

Community Memorial Healthcare is proud to earn the 2026 Outstanding Patient Experience Award from Healthgrades, placing Community Memorial Hospital Ventura among the top 15% of hospitals nationwide and one of only 13 hospitals in Southern California recognized for patient experience excellence. Extraordinary patient care begins with extraordinary teams.

View all of our awards and accreditations and learn more about us as you explore career opportunities with a team committed to compassionate, award-winning care.

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on and answer to the communities we serve.

Community Memorial Healthcare Benefits

To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That's why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family's health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

• Competitive Pay
• Shift Differentials
• In-House Registry Rates
• Fidelity 403(b) Retirement Plan
• Paid Time Off
• Medical (EPO/PPO), Dental, & Vision Insurance Coverage
• Voluntary Worksite Benefits
• Employee Assistance Program Available 24/7 (EAP)
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF)
• Recognition programs
• Employee service recognition events
• Home, Retail, Travel & Entertainment Discounts
• National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

"We are an AA/EEO/Veterans/Disabled Employer"