Room Attendant

Job Description

Room Attendant/Housekeeper

Department: Housekeeping

Reports To: Housekeeping Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Room Attendant you will play a crucial role in ensuring our guests have a comfortable and memorable stay. Your primary responsibility is to maintain the cleanliness and presentation of guest rooms and public areas.

Key Responsibilities:

Room Cleaning:

o Clean and sanitize guest rooms, including making beds, changing linens, and replacing towels.

o Dust and polish furniture, fixtures, and mirrors.

o Vacuum carpets and mop floors.

o Clean and sanitize bathrooms, including toilets, sinks, and bathtubs.

o Empty trash cans and replace trash bags.

o Restock guest rooms with amenities, such as toiletries and linens.

Public Area Cleaning:

o Clean and maintain public areas, including hallways, stairwells, and lobbies.

o Sweep, mop, and vacuum public areas as needed.

o Empty trash cans and replace trash bags.

o Wipe down surfaces and sanitize high-touch areas.

Guest Service:

o Respond to guest requests and inquiries in a friendly and professional manner.

o Report any maintenance issues or safety concerns to the appropriate department.

o Follow all hotel policies and procedures.

Other Duties:

o Assist with laundry duties, as needed.

o Participate in inventory control and supply management.

o Other duties as assigned.

Qualifications:
• Previous housekeeping experience preferred, but not required.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to lift and carry heavy objects.
• Ability to work flexible hours, including weekends and holidays.

Perks & Benefits:
• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Discover Naples Grande Beach Resort

A Luxury Choice Among Hotels in Naples, Florida


A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.


Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.


Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:


Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).


Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).


On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.


Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.


Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.


The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.