Supervisory Medical Support Assistant

Supervisory Medical Support AssistantThe Supervisory Medical Support Assistant (MSA) serves in Community Care, Referral Coordination, and is responsible for the day-to-day operations of the Referral Coordination Initiative scheduling process. The incumbent plans and directs consult scheduling activities and has full supervisory responsibility for a Lead Advanced Medical Support Assistant (AMSA) and multiple Advanced MSAs.Major duties include, but are not limited to:Plans, organizes, and directs consult scheduling activities and the daily operations of the Referral Coordination scheduling process.Assigns and evaluates the work of subordinate staff and ensures patient service needs are met.Resolves complex problems affecting patient services, scheduling operations, and workflow.Identifies educational and training needs of subordinate staff and ensures appropriate staff development.Evaluates employee performance and takes appropriate disciplinary action when necessary.Makes final decisions regarding selections for subordinate positions.Evaluates new products, equipment, and systems and makes recommendations to improve operations.Extracts and analyzes data and prepares reports in support of performance measures for senior management.Monitors workload, backlogs, deadlines, and other operational issues and elevates non-routine or highly technical problems as appropriate.Communicates and collaborates with physicians, registered nurses, and other allied health professionals to support effective patient care and administrative operations.Maintains the confidentiality and security of sensitive patient and administrative information.Provides courteous, tactful, and respectful service to patients, visitors, staff, and other customers and handles conflicts constructively and appropriately.Work Schedule: Monday-Friday, 8:00AM-4:30PMTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 60816FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized