Front Desk Supervisor

Front Desk Supervisor We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Sheraton Suites Columbus/Worthington. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service. What You'll Do Guest Experience Leadership Lead by example in delivering warm, professional, and efficient guest service Resolve guest concerns quickly and confidently Ensure all brand standards and service protocols are consistently met Team Supervision & Development Supervise front desk associates during assigned shifts Coach, train, and mentor team members Assist with scheduling and shift coverage Foster positive morale and accountability within the team Operational Excellence Oversee check-in/check-out procedures and cash handling accuracy Monitor room inventory and coordinate with housekeeping and maintenance Support revenue goals through upselling and guest engagement Ensure compliance with safety, security, and company policies Administrative Support Assist with reports, audits, and daily shift reconciliation Support onboarding and training of new associates Partner with the General Manager and Assistant General Manager on performance and service initiatives What We're Looking For 13 years of hotel front desk experience (supervisory experience preferred) Strong leadership and conflict-resolution skills Excellent communication and problem-solving abilities Experience with hotel property management systems (Marriott systems experience preferred) Flexibility to work evenings, weekends, and holidays A positive, team-first mindset Why Join Soartress Hospitality? We believe in investing in our people and building careers, not just jobs. Benefits include: Competitive pay Medical, Dental, and Vision Insurance Life & AD&D Insurance 401(k) with company match Paid Time Off Hotel discounts (Marriott brand discounts) Growth and advancement opportunities within our expanding portfolio