Senior Assistant Manager

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level What You’ll DoAs a Senior Assistant Manager, you support leading the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resor Leadership & Team Developme Lead and develop Supervisors and resort team mem bersOwn full-cycle talent management: hiring, onboarding, coaching, and perform anceBuild a high-performance, accountability-driven cul tureConduct regular team meetings, coaching sessions, and performance rev Operations & Business Owner Provide oversight for day-to-day operations across all depar tmentsEnsure excellence in cleanliness, safety, and pet care sta ndardsManage scheduling, staffing levels, and labor effi ciencyMaintain facility standards, vendor relationships, and inventory c Customer Experience & Set and uphold 5-Star service expectations across all inte ractionsDrive revenue through service offerings, client retention, and enrollmen t growthPersonally resolve high-level customer concernsMonitor feedback and continuously improve the guest ex Marketing & Community Le Act as a Brand Ambassador in the local communityBuild partnerships with veterinarians, groomers, and pet-related businessesLead marketing initiatives to drive awareness Management: Own P&L performance and p rofitabilityMonitor KPIs and implement strategies to d nd budgetingIdentify trends and opportunities to improve operationa What We’r e Looking For3–4+ years of management experience (pet care, hospitality, retail , or similar)Proven leadership in high-volume, service-driven environmentsStrong business acumen (P&L, labor, operations, perform ance metrics)Ability to lead teams, drive accountability, and d evelop talentExcellent communication, problem-solving, and decision- making skillsSales-oriented mindset with a focus on growt h and resultsValid dri ver’s licenseFlexible availability including weekends hat You’ll Get401(k) with company participationHealth, dental, and v sPaid time offFlexi pment programsEmployee disco Why K9 Resorts?This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and perf #J-18808-Ljbffr