Experienced Fire Alarm Service Technician

What You Will Do Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representatives and ascertain equipment or system problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment. Service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems including SimplexGrinnell. Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals. Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptop computers. Obtain customer signature upon completion of the service call assignment. Participate in a scheduled on‑call rotation and help train or mentor others on the service team. Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items. As a trusted advisor, provide solutions and outcomes at the time of service. Perform other duties as assigned. How You Will Do It Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles, and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Possess excellent written and verbal communication and outstanding customer service skills. Program fire alarm, security, and access control system panels. Experience with CCTV, IT, and IP networks is a plus. Complete and submit all required task‑related, activity, and productivity documentation in a timely manner. Provide on‑call and after‑hours work as required at customer sites. Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities. Provide quotes to support recommendations and solutions. Required Qualifications 3+ years’ experience with fire alarm, access control, security intrusion, sound, and communications systems. Ability to interpret blueprints, diagrams, and specifications. A good working knowledge of computers is necessary. Ability to follow verbal and written instructions. Capable of performing physical labor, including carrying and moving equipment and tools up to 50–70 lbs. Able to work in unusual or difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings. Ability to work flexible hours, including weekends, to meet customer requirements. Overnight travel may be required. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and follow safety guidelines and procedures at all times. Strong organizational skills, positive attitude, and an ability to learn quickly. Possess a valid driver’s license and a driving record that meets company requirements. Retain any licenses required by national, state, and local codes. Preferred Technical training preferred. NICET II preferred. HIRING HOURLY RANGE: $25.00–33.00 (Hourly rate to be determined by the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data). This position includes a competitive benefits package. #J-18808-Ljbffr Johnson Controls