Director, Client Relationships

Title: Director, Client Relationships Location: Fully Remote Employment Type: Full-time, Exempt Reports to: Head of Private Client Services Benefits: 401(k) matching, health insurance, PTO Summary The Director, Client Relationships serves as the primary relationship owner and point of contact for a portfolio of private aviation clients. In this role, they deliver independent, technically rigorous advice designed to maximize the value of each client's aviation portfolio while building enduring, trust-based relationships. As part of the Private Client Services team, working alongside Senior Flight Strategists, the Director, Client Relationships takes end-to-end ownership of the client experience: advocating for clients on new and updated flight bookings, providing detailed program analysis, monitoring performance against contract terms, and anticipating renewal and restructuring needs well ahead of deadlines. Every client interaction is an opportunity to provide expert, unbiased guidance and advocacy. What you do Portfolio Management : Develop and maintain an intimate working knowledge of client programs, including contract terms, solution and travel preferences, vendor performance, and more. Client Communication : Engage in daily proactive and reactive communications via phone, Zoom, email, and text messaging. Flight Consulting : Deliver technical and strategic advice on client flight bookings. Monthly Reviews & Billing Audits : Reconcile and audit vendor invoices each month, catch possible billing errors, and deliver a concise review of usage, spend, and utilization. Data Integrity : Update, maintain, and own all relevant data related to your clients in our CRM. What you bring 3+ years in private aviation, wealth management, luxury hospitality, or a comparable client-advisory environment. Excellent communication skills, including the ability to simplify complex concepts. Real comfort with numbers, performance data, and quantitative analysis. Direct experience operating in a remote, high-trust, and fast-paced environment. Salesforce or comparable CRM proficiency. How we work Know the Game. You're genuinely curious about the particulars of private aviation. You want to know contracts, vendors, partners, and matters impacting our clients inside and out. Tell the Truth. You write and speak with confidence and precision. When the answer is hard, you give it anyway. Make the Call. You take ownership and bias toward action. If a partner deserves an immediate update, you’d prefer to pick up the phone rather than send an email. Earn the Business. You think in long-term relationships, not single transactions, and you understand that client business must be earned every day, not just granted at signing. Why Aviation Portfolio? We are the largest strategic advisory practice in private aviation. We've advised on over $5 billion in private aviation transactions and support more than 30,000 client flights annually, putting that depth of data and experience to work for every client we serve. This role is technical, the autonomy is real, and the work matters. We save clients meaningful money and meaningful aggravation, and we're held to a high standard because of it. No commissions, no quotas, no games. If you want to build deep expertise in private aviation while owning the client relationships, this is the seat for you. Because we operate seven days a week, this role involves regular weekend and holiday shifts, along with occasional after-hours work - schedule flexibility is a must. Salary and Benefits We offer a competitive salary based on experience and geographic location. This role is eligible for a performance bonus. Benefits include 401(k) matching with automatic vesting, medical and dental insurance, and paid time off. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods, communicate verbally and in writing, and use office equipment such as a computer, keyboard, and telephone. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision for working on a computer and reading documents. The employee must also be able to maintain focus and concentration in a home or office environment with minimal interruptions. Other Duties as Assigned Disclaimer The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Non-Discrimination Policy This company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof and/or be verified of U.S. Citizenship or authorization to work in the United States.