Customer Service Representative (Travel Industry)

HJB Travels

Customer Service Representative (Travel Industry)

Des Moines, Iowa, United States

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

Respond to customer inquiries via phone and email
Assist clients with travel planning, reservations, and general questions
Provide accurate information regarding destinations, policies, and procedures
Maintain clear and professional communication with clients
Follow company guidelines and service standards
Document interactions and updates as needed

Qualifications:

Strong communication and interpersonal skills
Customer service experience preferred (not required)
Ability to work independently and manage time effectively
Comfortable using computers, email, and online systems
Detail-oriented with a positive, solution-focused attitude
Interest in the travel industry is a plus

What We Offer:

Training and ongoing support
Flexible work options (part or full time)
Growth opportunities within the travel industry
Supportive and collaborative team environment

HJB Travels

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Vacancy posted 3 days ago

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