Field Technician II

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Field Technician II to be primarily responsible for performing duties associated with hands on functions within the telecommunications industry. Our Field Technician II will be moderately proficient in the troubleshooting and maintenance of various types of equipment noted. They will have a strong technical, mechanical and electrical background and be familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledge of critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications Industry. Our Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. Our Field Technician II also troubleshoot, and handle maintenance of various types of equipment noted.


The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation .

Location Requirement: this role will cover the Maryland and Washington DC market area working in the field. Our ideal candidate will reside in the Baltimore, MD or Washington DC metro areas.

Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Responsibilities:

• Perform a variety of functions based on the need of their assigned geographic area. They operate under some supervision.
• Participate in conference calls or meetings related to projects and processes.
• Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
• Perform OTDR, Ethernet, BER, and SONET acceptance testing.
• Complete installation, decommissioning, and troubleshooting problems of network and customer services.
• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
• Provide preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
• Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.
• Able to reasonably work within the company's systems and applications to complete work.
• Install, label, clean, and test fiber optic patch cords.
• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.
• Meet documented objectives and goals as business needs define.
• Participate in on-call schedule rotation 24/7/365, dispatch, and overtime.
• Work occasional long shifts with overnight travel as necessary.
• Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
• Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.
• Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.
• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.
• Follow all personal safety policies and procedures.
• Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.
• Assist other employees with tasks as needed.
• Effectively operate in both team and individual environments.
• Act as an informal resource for less experienced Field Technicians.
• Other duties as assigned.

Qualifications:

• Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, and IP
• Minimum of two (2) years ISP, DC Power, OTDR experience required.
• High school diploma or equivalent.
• Basic telecom and/or industry safety training, a plus.
• Ability to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.
• Ability to reasonably work within the company's systems and applications to complete work.
• Ability to regularly lift and move objects weighing up to 50 pounds.

Estimated base pay range for this role is $21.50 - $33.00 USD / hour.

Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy.


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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1's policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.