Resort Call Center Agent-(not remote)
Foxwoods Resort Casino
Resort Call Center Agent-(not remote)
Job Category: Hotel Ops Requisition Number: RESOR003085
Posted: June 3, 2026
Full-Time
Mashantucket, CT 06338, USA
Description
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding customer service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required. Must possess the ability to multitask proficiently. Must maintain the department’s required quality assurance percentage. Must possess the ability to build relationships with all guests (which will result in repeated sales/business). Must have the ability to handle high call volume. Must maintain the department’s required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems. Must possess well developed guest service skills necessary for resolution of guest inquiries. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required. Position requires confined sitting, telephone communication and computer keyboarding 85% of the time. Must be flexible to all shifts, weekends, and holidays.
Vacancy posted 2 days ago
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