English Speaking Support Associate

The International Operations Coordinator is responsible for managing the end-to-end execution of international shipments, ensuring compliance with import and export regulations, coordinating with global partners, and delivering exceptional customer service. This role requires expertise in international transportation, customs processes, carrier management, and shipment visibility across all modes of transport. The Global Operations Associate is responsible for managing the end-to-end execution of international shipments, ensuring compliance with import and export regulations, coordinating with global partners, and delivering exceptional customer service. This role requires expertise in international transportation, customs processes, carrier management, and shipment visibility across all modes of transport. SHIFT M-F 0800 to 1700 on Call duties Prepare and manage quotations for international air and ocean freight shipments. Work closely with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses. Manage customs clearance activities and coordinate with customs brokers to ensure compliance with all regulatory requirements. Execute and monitor in-bond movements, IT (Immediate Transportation), T&E (Transportation and Exportation), and ITT shipments. Prepare, review, and validate shipping documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs documents. Track and proactively communicate shipment status, exceptions, delays, and resolutions to customers and internal stakeholders. Coordinate container pickups, deliveries, and drayage services while ensuring timely movement of freight. Audit operational costs, close shipment files, and ensure accurate and timely customer billing. Maintain knowledge of international trade regulations, customs requirements, tariff classifications, and transportation best practices. Build and maintain strong relationships with customers, carriers, agents, and service providers. Experience in international freight forwarding, logistics, transportation, or supply chain operations. Knowledge of Incoterms, customs brokerage, and international shipping documentation. Experience handling ocean freight, air freight, drayage, and customs-related processes. Strong organizational skills and ability to manage multiple shipments simultaneously. Excellent communication and customer service skills. Proficiency in transportation management systems and Microsoft Office applications. High school diploma or equivalent is required Medical

• Dental
• Employee Assistance Program
• Flexible Work Schedules (when possible)
• Pay Range: $25 to $30 per hour

*Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing View email address on click.appcast.io.