Manager, IT

Job Details Job Location: Elizabethtown, NC 28337 Position Type: Full Time Campbell Oil Company IT Manager Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve. POSITION OVERVIEW The IT Manager will oversee the day-to-day operations of technology and software support across the organization. Reporting to the Director of IT, this role will lead a team of IT technicians and specialists responsible for providing reliable technology and software support across retail locations, bulk plant operations, the corporate office, and satellite offices. The IT Manager will also collaborate with other IT leaders to support and maintain critical infrastructure and ensure the organization’s technology environment remains secure, reliable, and efficient. Additional duties and responsibilities may be assigned as needed to help maintain safe, efficient, and productive working conditions for employees and guests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. BENEFITS OVERVIEW Family first atmosphere Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k Competitive Total Compensation Plans with 401k match Paid time off in your first year Team first environment Paid Gym Memberships & Wellness activities Remote work in select roles Company Car / Car Allowance Monthly teambuilding exercises Daily Pay if needed Flexible Schedules to attend family events Professional Training Advancement opportunities Leadership Training ESSENTIAL JOB FUNCTIONS Lead & develop a team of IT technicians and specialists - hiring, coaching, performance reviews, and professional development. Own departmental KPIs: on-time close rates, equipment uptime, vendor utilization, and budget performance. Direct help desk operations to ensure IT needs across the organization are met efficiently. Manage software lifecycle: deployment plans, upgrades, pilot testing, re-imaging, and vendor coordination for all 3rd-party, internal, and ERP systems. Drive large-scale rollouts: POS upgrades, new equipment, new location / NTI buildouts. Collaborate cross-functionally to distribute, install, and troubleshoot hardware and software at site level. Ensure security: implement and enforce internal controls and security policies. Develop documentation and training content for technical and non-technical staff. Explore emerging technologies that could benefit the organization and lead pilot programs. Manage departmental inventory of hardware, software licenses, and related assets. Provide hands-on support via phone, remote tools, and onsite visits as needed. Qualifications / Education & Qualifications High school diploma (minimum); college degree or equivalent work experience. 2- or 4-year technical certification/degree in a related field - or equivalent hands-on experience in a responsible, independent technical support role. Previous experience managing and building teams. Proficiency with Windows OS, iOS, Android, Microsoft Office / M365 suite, and Adobe applications. Familiarity with ERP system concepts and capabilities. Experience with remote desktop, screen sharing, and RMM tools. Understanding of IT security principles and networking fundamentals. Ability to work with leadership to define and execute a strategic technology vision. Preferred Qualifications Experience configuring system settings, email, calendar, and networking across mobile and desktop platforms. Skill in creating documentation and delivering training to non-technical audiences. Personal Attributes Strong problem-solving skills with sound, data-driven judgment. A "dive-in" mentality with a "boots on the ground" approach. High integrity, dependability, and a strong sense of urgency. Excellent communicator at all levels of the organization. Well organized; thrives while multi-tasking in a fast-paced environment. Willing to devote the time needed to be successful - flexible and irregular hours as required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office and field settings. Prolonged computer use, occasional travel between sites, lifting/carrying equipment up to 75 lbs, and the ability to crouch, crawl, bend, and kneel. Noise levels vary but remain within acceptable ranges. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. #J-18808-Ljbffr