Automotive Service Concierge - Ford

Job Description

Job Description

Position Title: Service Concierge
Company: Woodhouse Auto Family
Job Location: Ford - 3633 North 72nd Street, Omaha, NE 68134
Position Type: Full-Time
Schedule: Monday - Friday, 7:00AM - 6:00PM
Compensation: $16.25 - $22.00 per hour

Company Benefits for Full-Time Employees:

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program

Additional Perks & Rewards:

• New Employee Referrals Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts: Includes vehicles, parts, services.
• Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
• Growth Potential: Opportunities to be promoted within our company.
• Tuition Assistance Program: Automotive Technology or Collision Repair.
• Woodhouse University: Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.

Are you passionate about providing exceptional customer service? Woodhouse Auto Family is seeking a friendly and organized Automotive Service Concierge to join our team. You will work as a cohesive member of the service team to meet, greet, and direct customers, handle customer relations, and serve as a liaison between the customer and the advisors.

Why Join Woodhouse?

At Woodhouse, you’re not just an employee—you’re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you’ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Essential Duties

• Assists the Service Advisors on the service drive by meeting and greeting customers
• Expedites service initiation by researching the customer needs and directing them to the appropriate personnel to assist
• Answers multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed
• Communicates with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold
• Effectively handles multiple priorities, organizes workload, and meets deadlines
• Works closely with the Service team to ensure a great experience for employees and customers
• Assists in follow-up with repair orders that have been completed and closed out
• Follows established organizational procedures and health and safety policies
• Regular and reliable attendance is required

Minimum Experience & Qualifications

• Must have a valid driver’s license and acceptable motor vehicle record
• Must have excellent driving and parking skills
• Must be able to keep up in a fast-paced environment

Requirements:

• Valid Driver's License with acceptable driving record
• Ability to pass a pre-employment background check, drug screening, physical and lift test.

Background Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings: As part of the employment process, we’re committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer: We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.