Case Manager

Job Description

Job Description

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Under supervision of the Team Leader, the requirements listed below represent the knowledge, skill, and/or ability required. The provider ensures strengths based, person centered quality of care provided in a culturally and linguistically meaningful therapeutic environment. Reasonable accommodation may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. The functions below outline the general responsibilities associated with this position. Each of these functions is considered critical to effective department operations and our Mission. It is expected that all staff in this position will have satisfactory attendance and will perform these functions as assigned in a competent, cooperative, and timely manner. The Job Description will be reviewed periodically for accuracy and/or adjusted according to business necessity.

KEY ESSENTIAL FUNCTIONS

• Provide direct coaching, education, and advocacy in linking, engaging, and retaining clients in services identified in the Plan of Care.
• Escort clients to appointments and provide and gather critical information, both in the field and in the office, with the goal of health and wellness promotion and a reduction in preventable negative health or social events.
• Elicit the support of all providers involved in a client’s care and ensure maximized communication among all parties via face-to-face contacts, phone calls, emails, case conferences, etc.
• Conduct vigorous outreach in identifying and locating potential clients either referred through the community or by the lead CTI
• Provide intensive care management services to clients living with chronic illnesses and their families/support systems and advocate aggressively for clients to obtain the full range of needed services and ensures coordination of these services.
• Actively participate in supervision with clinical supervisor as scheduled and be prepared to discuss topics around caseload, engagement, productivity, work related concerns, barriers, trainings, etc. 
• Complete and document productivity of a minimum of five unique and billable services per day. 
• Responsible for the overall chart compliance of assigned caseload members.
• Responsible for coordinating, attending, documenting all provider case conferences.
• Participate in quality improvement activities, projects, and reviews.
• Complete periodic requests for narrative or quantitative data reports for program review.
• Identify new sources of potential clients and conduct outreach presentations as requested.
• Meet regularly with supervisor and attend staff meetings. Be prepared to discuss clinical and operational issues impacting performance and program operations.
• Complete and submit daily activity log in accordance with departmental policies.
• Maintain and update caseload tracking tool.
• Escort clients to entitlement offices to gain, maintain, or regain eligibility; Verify client eligibility through ePaces, as requested.
• Conduct outreach in accordance with Bridge to Care policy via phone, letter, and field work to client/collateral/provider/ support system to engage clients or strengthen connectivity.
• Conduct home visits monthly to members on caseload as needed to provide comprehensive care management services.
• Attend Supervision with Supervisor and Operations Coordinator as scheduled and be prepared to discuss topics around caseload, engagement, work related concerns, barriers, trainings, etc. 
• Assess and respond per agency guidelines to client complaints or grievances.
• Help maintain health and wellness and prevent secondary disease complications.
• Ensure community-follow up to engage the client in care; promotes compliance with medical appointments and encourages client self-sufficiency and empowerment.
• Coordinate schedule and appointments with team to ensure client attendance at appointments or engage in outreach efforts.
• Organize fieldwork to maximize delivery of service to clients.
• Utilize company issued cell phone to stay in contact with members/ providers/ team on a 24-hour basis.
• Coordinate, communicate and support members within serviced boroughs.

REQUIREMENTS

• Bachelor’s degree in human services, Social work, sociology or any other field.
• A year of experience as a case manager.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organization sills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.
• Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate.
• Must be trained in Trauma Informed Care.
• All other duties as assigned by the vice president. 
• On Call Responsibilities as designated by vice president.