Business Operations Analyst 4 - Employee Scorecard Team

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Business Operations Analyst 4 serves as a key liaison between business lines and the Employee Scorecard Program, supporting the development, implementation, maintenance, and continuous improvement of employee performance measurement solutions. This role partners with business leaders, reporting teams, technology partners, and other stakeholders to deliver scorecard solutions that drive performance visibility, operational efficiency, and employee development.

The analyst is responsible for evaluating business processes, identifying opportunities for operational improvements, and recommending system and procedural enhancements. This position supports onboarding new business areas to scorecard platforms, facilitates implementation activities, develops customized scorecards, and provides ongoing support to ensure successful adoption and utilization.

The role also contributes to change management efforts by assisting with training, education, product demonstrations, and communication activities that support new implementations and enhancements. The successful candidate will work independently while managing multiple priorities and maintaining strong partnerships across a wide range of stakeholders.

Key Responsibilities

• Serve as the primary point of contact for business lines utilizing the Employee Scorecard Program.
• Lead onboarding and implementation activities for new business areas adopting scorecard solutions.
• Develop, maintain, and support employee performance scorecards and related reporting tools.
• Analyze existing workflows, systems, and business processes to identify opportunities for improvement.
• Recommend technical and procedural enhancements that improve operational effectiveness and efficiency.
• Partner with business leaders, reporting teams, technology teams, and HR stakeholders to define requirements and implement solutions.
• Monitor and track projects, implementation activities, and performance data while providing updates and reporting to leadership.
• Support change management initiatives through training, communication, demonstrations, and user education.
• Develop test plans and perform testing for new systems, system enhancements, and process improvements.
• Ensure activities and documentation comply with established policies, procedures, and governance requirements.

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of experience in business operations, business analysis, process improvement, systems analysis, project implementation, or related disciplines.

Preferred Skills/Experience

• Experience supporting workforce performance, scorecard, reporting, or performance management programs.
• Understanding of change management principles and organizational adoption strategies.
• Experience facilitating training, onboarding, or implementation initiatives.
• Proficiency with Microsoft Excel and PowerPoint.
• Familiarity with Power BI and Power Apps.
• Strong quantitative aptitude and comfort working with metrics, calculations, and data analysis.

This position follows a hybrid work schedule with approximately 60% in-office attendance at one of the posted hub locations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.