Dental Patient Service Representative

Dental Patient Service Representative

Location: Philadelphia, PA

Industry: Community Health / Healthcare Administration

Pay: $19-$21 / Hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k)

About Our Client

Community health organization with multiple clinics throughout Pennsylvania.

Job Description

This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system while ensuring a positive patient experience from scheduling through check-out.

Key Responsibilities

• Manage patient scheduling, pre-registration, registration, and check-out processes.
• Verify insurance eligibility, benefits, and demographic information.
• Conduct appointment reminder calls and outreach to reduce no-shows.
• Obtain referrals, authorizations, and required patient documentation.
• Collect copays, balances, and other patient payments.
• Schedule follow-up appointments and coordinate care across departments.
• Answer high-volume inbound calls and address patient inquiries in a professional and compassionate manner.
• Maintain accurate patient records within the electronic health record system.
• Support front desk operations by greeting patients, managing check-in/check-out workflows, and ensuring a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Dental receptionist or dental front desk experience required
• Experience scheduling appointments, verifying insurance, and collecting patient payments.
• Experience with EClinicalWorks preferred.
• Strong customer service, communication, and multitasking skills.

Additional Details

• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Dress Code: Business Casual

Perks

• Opportunity to make a real difference in your local community.
• Work with a supportive, mission-driven team.
• Gain experience in a high-impact healthcare environment.
• Career growth potential in community health services.