Lead Fire Alarm Technician

Location Collierville - Collierville, TN 38017 US (Primary) Career Level Experienced (Non-Manager) Category Operations Job Type Full-time Travel This position requires daily travel to customer sites Job Description

ABOUT IRONSMITH FIRE, LLC

Our mission is to empower elite teams to deliver solutions, uphold high standards, and achieve outstanding results. We work with general contractors, business owners, property developers, engineers, and many other types of clients to provide life-saving fire protection systems. Our core values are the backbone of our business and guide everything we do, including the hiring process. These core values are Workmanship, Accountability, and Results. Ironsmith Fire, LLC is privately owned and growing by the day.

POSITION SUMMARY

The Lead Fire Alarm Technician is responsible for directing and performing the installation, programming, inspection, and maintenance of fire alarm systems. This role ensures all systems are installed accurately, function safely, and operate as designed while meeting all applicable codes, regulations, and industry standards. The Lead Technician provides oversight and guidance to team members, troubleshoots system issues, and verifies compliance through thorough testing and evaluation to ensure optimal performance and life safety protection.

KEY RESPONSIBILITIES / OBJECTIVES

• Ensure fire alarm systems are installed, programmed, inspected, and serviced to meet all applicable codes, standards, and safety requirements.
• Lead and support all phases of fire alarm work, including installation, inspection, testing, troubleshooting, and maintenance.
• Drive system reliability and performance by identifying issues, implementing corrective actions, and verifying proper system operation.
• Oversee project execution to ensure work is completed on time, within scope, and to quality expectations.
• Maintain a high level of compliance with local, state, and national fire and life safety regulations.
• Provide leadership and guidance to technicians, fostering strong team performance, accountability, and skill development.
• Deliver excellent customer service by communicating clearly, resolving issues efficiently, and ensuring client satisfaction.
• Demonstrate flexibility and a hands-on approach by actively participating in all aspects of fire alarm work as needed.
• Continuously evaluate processes and recommend improvements to enhance efficiency, safety, and service quality.

Job Requirements

COMPETENCIES

• Clearly and effectively communicates with team members, project managers, and customers to ensure alignment on project scope, timelines, and system performance expectations.
• Takes ownership of work quality and outcomes, ensuring fire alarm systems are completed correctly the first time and meet all required codes and standards.
• Leads by example in the field, providing guidance, mentorship, and support to technicians to drive productivity, skill development, and overall team performance.
• Demonstrates strong diagnostic and troubleshooting abilities to quickly identify issues and implement effective solutions to maintain system reliability.
• Maintains a high standard of conduct, reliability, and attention to detail in all interactions and work performed, representing the company positively.
• Proficient in installing, programming, inspecting, and troubleshooting fire alarm systems, ensuring systems function reliably and in compliance with all applicable codes.
• Prioritizes accuracy and adherence to regulations to ensure work is completed right the first time, minimizing rework and maintaining safety standards.
• Manages time and resources effectively to complete projects on schedule and within budget while maintaining quality expectations.
• Actively contributes to building a productive, high-performing team by coaching technicians and encouraging continuous improvement.
• Committed to delivering positive customer outcomes, ensuring satisfaction through dependable system performance and responsive service.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• Minimum of 3-5 years of hands-on experience in fire alarm system installation, programming, inspection, and service.
• NICET certifications are preferred.
• Must hold or be able to obtain a Fire Alarm License in Tennessee (TN), Arkansas (AR), and Mississippi (MS) within the required timeframe.
• Ability to successfully pass state-required background checks, including TBI and FBI screenings.
• Fire alarm system installation, programming, and configuration
• Troubleshooting and diagnostic expertise
• Strong electrical knowledge
• Ability to read and interpret blueprints and riser diagrams
• Comprehensive understanding of fire alarm codes and compliance requirements
• Leadership and team management capabilities
• Strong project management and organizational skills
• Effective verbal and written communication skills
• Problem-solving and critical thinking abilities
• Customer-focused mindset with a commitment to service excellence

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods of time throughout the workday.
• Capable of working at heights of 6 feet or higher, including ladders and elevated platforms.
• Must be able to lift, carry, and move materials and equipment weighing up to 50 pounds.
• Comfortable working in both indoor and outdoor environments under varying weather conditions.
• Ability to work in loud environments and around active construction or operational sites.
• Willingness and flexibility to travel as needed to support project and service requirements.

COMMITMENT TO DIVERSITY

At Ironsmith Fire, we're dedicated to fostering an inclusive workplace where everyone feels valued and respected. We actively encourage applications from diverse backgrounds and believe that embracing differences enhances our team's creativity and effectiveness. Regardless of race, gender, age, religion, or other characteristics, we welcome all to join us in creating a culture where everyone can thrive.

FEATURED BENEFITS

Employee Paid Medical Insurance Dental and Vision Plans Health Savings Account 401(k) tax-advantaged retirement plan Profit-Sharing Plan Company Provided Life Insurance Ironsmith Fire LLC