Warehouse Operations Specialist

The Warehouse Operations Specialist partners directly with warehouse supervisors and floor teams to improve daily operations, workflows, and system usage. You'll spend time on the warehouse floor, identifying process gaps, supporting system adoption, and helping operations run more efficiently

This is an onsite role within our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Provide expertise in a focused area of the business through analysis and understanding of business needs. Apply a fundamental knowledge of a business area's processes and practices
• Provide business knowledge and support to resolving technology issues in their focused area of the business
• Use appropriate tools and techniques to elicit and define requirements that address relatively simple business processes or projects of low to moderate complexity. Participate in information gathering sessions
• May assist with project initiation or planning for projects of low to moderate complexity
• Follow the change control process to manage changes to base lined deliverables and scope for projects of low to moderate complexity

TECHNICAL EXPERTISE AND PRODUCTION SUPPORT

• Provide production assistance in on the applications we support.

TESTING, DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE

• Provide routine system support following established guidelines and procedures.
• Perform troubleshooting with limited direction.
• Identify flaws, errors, and issues with application functionality, flow and/or program changes.
• Research, document, report, and communicate any defects with functionality, flow and/or program changes.
• Timely retesting and documentation of the corrections made for defects.

ANALYSIS/SOLUTION GENERATION:

• Recommend temporary solutions.
• Participate in analysis of issues resolution options for Core systems.
• Ability to identify priority issues and determine which issues can be handled within the authority of an analyst and being able to discern those issues requiring direction from a higher authority.
• Display basic knowledge of fundamental project process re-engineering approaches and techniques.
• Document existing and new business functions

What are the requirements needed for this position?

• Any of the below can qualify:
  • 2+ years of professional BSA experience
  • Experience in warehouse, distribution, or fulfillment operations
  • Understanding of WMS, inventory flow, picking/packing, shipping
  • Experience supporting front-line teams or supervisors
  • Translating operational needs into system or process changes

What other skills/experience would be helpful to have?

• Able to learn logical program language, such as SQL , procedures, etc.
• Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent
• Excellent oral and written communication skills to effectively perform system support duties.
• Knowledge of the insurance industry a plus.
• Business Systems Analyst Certification a plus

Pay Range:
$56,200.00 - $94,100.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.


Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.