Customer service supervisor(Spanish & Dutch)
Weihu Online coperation
①Native or fluent Spanish or Dutch (spoken and written) ②Good English communication skills ③Previous experience in customer service or BPO industry ④At least 1–2 years of experience in a supervisory or team leader role ⑤Strong leadership and team management skills ⑥Ability to work in a fast-paced environment ⑦Based in Wuhan or Morocco or Equatorial Guinea ⑧Experience in international customer support operations 1,Supervise and manage the Spanish customer service team and handle client request instantly
- Monitor daily operations and ensure high-quality customer support
- Train, coach, and motivate customer service agents
- Monitor KPIs such as response time, resolution rate, and customer satisfaction
- Handle escalated customer issues and provide effective solutions
- Prepare reports on team performance and operational results
- Work closely with management to improve processes and service quality
Vacancy posted 1 day ago
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